Open to opportunities

Venessa Agbave

@venessaagbave

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Detail-oriented professional skilled in public relations and customer relations.

Ghana

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What I'm looking for

I am looking for a role that fosters growth, values communication, and enhances customer satisfaction.

I am a detail-oriented professional with a strong background in public relations and extensive experience in customer relations, insurance, and financial services. My passion lies in leveraging communication and strategic planning to enhance operational efficiency and customer satisfaction, particularly within the banking industry.

Currently, I serve as a Provider Relations Manager at Starhealth Insurance Company LTD, where I manage relationships with healthcare providers, ensuring seamless service delivery and accreditation of new health facilities. My role involves leading negotiations and partnership discussions, developing strategies to enhance provider satisfaction, and facilitating training sessions to improve understanding of insurance processes.

Throughout my career, I have successfully accredited major hospitals in Ghana and have played a key role in addressing provider inquiries and negotiating contracts. My previous internships have further honed my skills in customer service and relationship management, allowing me to contribute effectively to team objectives and enhance customer engagement strategies.

Experience

Work history, roles, and key accomplishments

Current

Provider Relations Manager

Current

Starhealth Insurance Company LTD

Oct 2024 - Present (9 months)

Managed relationships with healthcare providers to ensure seamless service delivery and accredited new health facilities to expand client access to quality healthcare. Led negotiations and partnership discussions with healthcare providers, strengthening the company’s network and service offerings.

Relationship Management Negotiation Strategic Planning

National Service Personnel

Starhealth Insurance Company LTD

Nov 2023 - Sep 2024 (10 months)

Successfully accredited major hospitals in Ghana and addressed provider inquiries regarding insurance coverage, claims, and reimbursement. Assisted in evaluating insurance applications, processing claims, and resolving discrepancies.

Client Relations Claims Processing Sales Support Contract Negotiation

Intern (Assistant Customer Service Officer)

DK Esegbe Microcredit Services

Jun 2023 - Aug 2023 (2 months)

Collaborated with the sales team to organize financial literacy programs and outreach events to promote the company’s services. Assisted in customer onboarding, account management, and loan application processing.

Customer Onboarding Account Management Loan Processing Event Management

Intern (Customer Service Representative)

Global Institute of Resource Development

Jul 2022 - Aug 2022 (1 month)

Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner. Collaborated with the team to improve service delivery and customer satisfaction.

Customer Service Service Delivery Product Knowledge Team Collaboration

Education

Degrees, certifications, and relevant coursework

University of Professional Studies, Accra (UPSA)

Diploma, Public Relations Management

Acquired foundational knowledge and practical skills in Public Relations Management, covering key areas such as communication strategies and public relations principles. Prepared for further studies and professional roles in the field.

Wesley Girls’ High School, Cape Coast

West African Senior School Certificate, General Studies

Completed secondary education, earning the West African Senior School Certificate. Developed a strong academic foundation across various subjects.

University of Professional Studies Accra (UPSA)

Bachelor of Arts, Public Relations Management

Completed a comprehensive curriculum in Public Relations Management, gaining expertise in strategic communication, media relations, and public engagement. Developed strong analytical and problem-solving skills applicable to various professional settings.