Petra Nketiah

I am an organized and disciplined Public Relations Management graduate with hands-on experience in customer service and administrative functions from National Service at a major bank. I consistently deliver clear communication, strong multitasking, and empathetic customer care.

During my National Service at Stanbic Bank I supported daily administrative operations, managed client interactions by phone and email, and collaborated with cross-functional teams to streamline processes. Previously, as a Customer Service Intern at SIC Insurance PLC, I resolved client concerns and contributed to a 95% customer satisfaction rate.

I have practical event coordination experience supporting university and partner-led digital skills programs, and I was nominated among the best National Service Personnel on the Personal Banking team. I am eager to contribute to a dynamic team while continuing to grow professionally.