Open to opportunities

Miss Fat

@missfat

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Dynamic communications professional with expertise in client relations and sales.

Ghana

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What I'm looking for

I seek a role that fosters growth, collaboration, and innovative communication strategies.

I am a dedicated communications professional with a strong background in client relations and sales. Currently, I serve as an Account Specialist at Regus, where I manage a diverse portfolio of clients, ensuring their satisfaction and achieving 100% business retention. My role involves identifying opportunities for upselling and cross-selling services, which has significantly contributed to our team's success.

With a Master’s degree in Development Communication from the Ghana Institute of Journalism, I possess a solid foundation in strategic communication and media relations. My previous experiences, including roles as a Media Liaison and Communications Assistant, have equipped me with the skills to develop effective communication materials and manage media affairs efficiently. I thrive in collaborative environments and am committed to delivering high-quality results that align with organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Account Specialist

Current

Regus

Mar 2023 - Present (2 years 4 months)

Managed a portfolio of clients including Microsoft, Nokia, BBC, and Bloomberg News, ensuring their satisfaction and achieving 100% business retention. Identified opportunities to upsell and cross-sell additional services such as signage, tea/coffee services, offices, and meeting rooms.

Client Relationship Management Retention Upselling Cross Selling Customer Satisfaction Account Management

Current

Community Sales Associate

Current

Regus

Jul 2022 - Present (3 years)

Provided a welcoming and collaborative community for clients while maximizing sales performance and exceeding KPIs for the center. Conducted onboarding, walk-in tours, and promoted services, ensuring the center was maintained to the highest standards.

Sales Performance KPIs Customer Onboarding Tour Management Facility Management Community Building

Media Liaison

31st Annual Meeting of the Board of Governors (ACBF)

May 2022 - Present (3 years 2 months)

Developed communication materials including fact sheets and briefing notes, and created a comprehensive coverage plan. Liaised with journalists and media outlets to coordinate media affairs and conducted media monitoring.

Public Relations

Media Liaison

2022 Annual Coordination Workshop of the Tobacco Control Pro

Apr 2022 - Present (3 years 3 months)

Contributed to the planning, preparation, and organization of the event, coordinating media affairs and conducting media monitoring. Coordinated interviews and collaborated with other officers to achieve major media and campaign objectives.

Event Planning Interview Coordination Campaign Management

Communications/Program Assistant

African Capacity Building Foundation (ACBF)

May 2019 - Present (6 years 2 months)

Maintained and updated media relations contact lists for rapid and accurate information dissemination. Assisted in developing and implementing corporate communications policies, drafting articles, press releases, and other information materials.

Media Relations Press Release Writing Program Support Administrative Assistance

Administrative Assistant

Institute of African Studies, University of Ghana, Legon

Sep 2017 - Present (7 years 10 months)

Assisted in managing general administrative activities and documentation, including organizing and scheduling appointments. Prepared communications such as memos, emails, invoices, and reports, and assisted in organizing events.

Administrative Support Documentation Management Scheduling Administrative Assistant

Education

Degrees, certifications, and relevant coursework

GOOGLE DIGITAL SKILLS FOR AFRICA

Certificate, Digital Marketing

Completed a certificate program in The Fundamentals of Digital Marketing, gaining essential knowledge in digital marketing strategies and tools. Developed skills in various aspects of online marketing.

GHANA INSTITUTE OF JOURNALISM, OSU

Master of Arts, Development Communication

Pursued a Master of Arts in Development Communication, focusing on advanced theories and practices in communication for development. Engaged in in-depth study of communication strategies for social change.

GHANA INSTITUTE OF JOURNALISM, OSU

Bachelor of Arts, Communication Studies

Obtained a Bachelor of Arts in Communication Studies, covering foundational principles and practices of communication. Developed strong analytical and communication skills relevant to various media and communication fields.