Genevive Agyapong
@geneviveagyapong
Customer-focused public health professional skilled in client relations and digital tools.
What I'm looking for
I am a customer-focused public health professional with practical experience across healthcare, education, and service environments. I combine strong communication, active listening, and conflict-resolution skills to support diverse clients and deliver excellent experiences.
My background includes roles as a Public Health Officer, Health Educator, and Teaching Assistant where I led community education, organized events, and provided tailored one-on-one support to learners. I consistently tracked progress and maintained accurate records to inform stakeholders.
I have hands-on administrative and frontline technical experience from national service work at a transport facility, managing service calls, first-line troubleshooting, and preparing detailed reports for management. I am comfortable working independently or collaboratively in remote and fast-paced settings.
I hold a Postgraduate Certificate in Medical Statistics & Health Data Science, an MPH, and a bachelor’s in Physician Assistantship. I am proficient in Microsoft Office, R, SPSS, Power BI, Linux, and GitHub, and I seek roles that leverage my customer engagement and health communication strengths.
Experience
Work history, roles, and key accomplishments
Teaching Assistant
Hanson Recruitment
Feb 2024 - Aug 2024 (6 months)
Provided tailored one-on-one support to students, monitored progress, and communicated updates to staff and parents to improve learning outcomes.
Public Health Officer
Lampsi Medical Centre
Aug 2022 - Aug 2023 (1 year)
Responded to client inquiries, delivered accurate health information, led community education sessions, and coordinated staff to ensure efficient service delivery.
Health Educator
Accra Grammar School
Sep 2020 - Jul 2022 (1 year 10 months)
Delivered engaging health presentations, managed sensitive topics professionally, and organized events while coordinating communication with school leadership.
National Service Personnel
Ghana Airport Company
Sep 2019 - Jul 2020 (10 months)
Answered and recorded service calls on escalator and elevator faults, provided first-line support and escalated issues for timely resolution, and prepared daily/monthly service reports.
Clinical Intern
Various Hospitals
Jan 2017 - Dec 2019 (2 years 11 months)
Assisted patients with inquiries and examinations, supported health education activities, and maintained records across multiple departments to support service delivery.
Education
Degrees, certifications, and relevant coursework
University of Bristol
Postgraduate Certificate, Medical Statistics and Health Data Science
Postgraduate Certificate in Medical Statistics and Health Data Science completed in 2024.
Ghana Institute of Management and Public Administration
Master of Public Health, Public Health
Master of Public Health degree awarded in 2021.
Radford University College
Bachelor's, Physician Assistantship
Bachelor's degree in Physician Assistantship completed in 2019.
Availability
Location
Authorized to work in
Job categories
Skills
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