Open to opportunities

Selorm Anthony

@selormanthony

Message

Motivated professional passionate about customer satisfaction and operational efficiency.

Ghana

Message

What I'm looking for

I seek a challenging role that fosters growth and values customer satisfaction.

I am a results-driven professional with a strong background in health insurance and customer service. Currently, I serve as a Health Insurance Officer at Infant Jesus Catholic Clinic, where I manage patient records, process NHIS claims, and provide administrative support to ensure smooth clinic operations. My role has honed my problem-solving skills and my ability to work under pressure while maintaining a high standard of customer satisfaction.

Previously, I worked as a Telesales Agent at MiLife Insurance Company, where I developed strong customer relationships and generated sales through effective communication and understanding of customer needs. My educational background in Marketing from Pentecost University College has equipped me with the necessary skills to analyze market trends and contribute to organizational growth. I am passionate about leveraging my skills to enhance operational efficiency and drive customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Health Insurance Officer

Current

Infant Jesus Catholic Clinic

Feb 2021 - Present (4 years 4 months)

Responsible for data collection and processing for health management systems, providing administrative support, maintaining patient records, assisting with NHIS inquiries, processing claims, and preparing attendance reports. Also provided technical support for software and connectivity issues.

Data Management NHIS Claims Processing Administrative Support Technical Support Data Entry Reporting Communication Skills Problem Solving Customer Service

Telesales Agent

MiLife Insurance Company

Feb 2020 - Nov 2021 (1 year 9 months)

Generated sales through phone interactions, built customer relationships, and provided solutions to customer needs. Developed product knowledge for effective communication and ensured customer satisfaction post-purchase.

Customer Relationship Management Communication Skills Product Knowledge Persuasion Problem Solving Customer Service Time Management Teamwork

National Service Personnel

Adjabeng District Court

Sep 2018 - Sep 2019 (1 year)

Performed clerical duties, organized dockets, assisted in courtroom operations, and prepared case documents. Ensured proper scheduling of cases and maintained accurate records for court users.

Courtroom Assistance Organizational Skills Communication Skills Teamwork Time Management Problem Solving

Intern

Non-Tax Revenue Unit, Judicial Service

Jun 2017 - Aug 2017 (2 months)

Handled court fees and payments, issued transaction receipts, and maintained accurate financial records. Ensured compliance with revenue policies and guided court users on payment procedures.

Financial Management Compliance Customer Service Communication Skills Problem Solving Organizational Skills Teamwork Time Management

Intern

Ofaakor District Court

Jun 2016 - Aug 2016 (2 months)

Assisted with clerical tasks, prepared legal documents, and managed courtroom files. Supported courtroom proceedings and established working relationships with colleagues.

Court Filing Communication Skills Teamwork Organizational Skills Time Management Problem Solving Customer Service

Intern

Docket Section, Judicial Service

Jun 2015 - Sep 2015 (3 months)

Managed court files, recorded financial transactions, and scheduled case hearings. Developed leadership and communication skills while providing administrative support.