Open to opportunities

Dan Clottey

@danclottey

Hospital Administrator and Claims Manager delivering compliant, data-driven claims operations and operational excellence.

Ghana

Message

What I'm looking for

I’m looking for a progressive corporate institution where I can lead hospital administration and claims operations, strengthen compliance and customer experience, and use reporting and data insights to improve efficiency, reduce denials, and support sustainable growth.

I’m a Hospital Administrator / Claims Manager with over several years of experience managing health-related agencies and running end-to-end claims operations. I develop and execute hospital mission and growth strategy, manage annual operating budgets, and ensure timely, accurate communication with patients, staff, and external stakeholders.

I bring deep expertise in the claims lifecycle (intake through investigation, adjudication, payment, and appeals), including follow-ups on denials and collaboration with insurers, brokers, and third-party administrators. I also recruit, onboard, and train administrative staff, supervise EHR/practice-management and claims-management software, and produce operational and financial reports that use data insights to forecast trends and optimize resource allocation.

Experience

Work history, roles, and key accomplishments

Current

Hospital Administrator

Current

Medigrace Medical Centre

Jan 2025 - Present (1 year 4 months)

Develop and execute the hospital’s mission, vision, and growth strategy while preparing and managing the annual operating budget and claim recoveries. Oversee the end-to-end claims lifecycle (intake through appeals), ensure compliance, supervise staff, and produce operational and financial reports for senior leadership.

Hospital Administration Healthcare Claims Management NHIS Compliance Budgeting & Forecasting Operational Reporting Stakeholder Management Data Driven Decision Making

Claims Manager and Administrator

Solis Hospital Limited

Jan 2022 - Dec 2024 (2 years 11 months)

Managed the end-to-end insurance claims process, including accreditation, submission, reimbursement tracking, and follow-up on outstanding or denied claims. Verified claim documentation accuracy, confirmed patient insurance eligibility, and ensured adherence to healthcare regulations and billing guidelines.

Insurance Claims Processing Patient Eligibility Denials Management Healthcare Compliance

Bancassurance Customer Service Exec

GCB Bank PLC / Starlife Insurance

Nov 2021 - Dec 2021 (1 month)

Handled high-volume customer inquiries via phone, email, and live chat, resolving issues promptly while providing product recommendations. Collaborated with cross-functional teams to resolve complex cases and supported training for new team members.

Customer Service Live Chat Support Email Support Escalation Management Cross Functional Collaboration Training Support

Health Insurance Billing Officer

Twumasiwaa Medical Centre

Jan 2021 - Nov 2021 (10 months)

Prepared health insurance bills for the hospital and provided administrative support to key non-clinical departments. Managed drug and non-drug stores, supported procurement of medical consumables and equipment, and contributed to hospital administrative operations.

Insurance Billing Hospital Administration Procurement Support Administrative Support Data & Documentation Filing Supply Management Coordination

Health Service Administrator

Atua Government Hospital

Oct 2019 - Dec 2020 (1 year 2 months)

Provided administrative support to non-clinical departments and captured patient visit and morbidity/mortality data to support management decisions. Assisted with NHIS and other insurance billing and maintained administrative workflows in line with hospital requirements.

Hospital Administration Morbidity & Mortality Reporting Administrative Support Insurance Billing Data Management Non Clinical Operations

Health Service Administrator Intern

Greater Accra Regional Hospital

Nov 2018 - Dec 2018 (1 month)

Provided administrative support to non-clinical departments within the hospital. Supported routine hospital administrative processes and documentation requirements.

Hospital Administration Non Clinical Operations Administrative Support Process Coordination

Administrative Officer (Marketing/IT)

Alvitrak Ghana Limited

Dec 2013 - Nov 2018 (4 years 11 months)

Promoted and encouraged the use of rapid diagnostic kits in hospitals, laboratories, and pharmacies while outsourcing and supplying requested medical consumables. Managed contracts and tenders, supported ERP and IT-related duties, and supervised monthly stock audits and restocking recommendations.

ERP Administration IT Operations Stock Audits Stakeholder Management Reporting

Subject Teacher (ICT/Maths)

Gefia District Assembly JHS

Oct 2012 - Aug 2013 (10 months)

Taught ICT for JHS 1–3 and Mathematics for JHS 1 during National Service. Supported classroom instruction aligned to school requirements and student learning needs.

ICT Mathematics Instruction Lesson planning Classroom Management Administration Support Reporting Collaboration

Electoral Officer (Verification)

Electoral Commission, Ghana

Dec 2012 - Dec 2012 (0 months)

Served as a verification officer for the general elections, verifying voter eligibility to support election integrity. Assisted with election-related activities in the Korley-Klottey constituency.

Voter Verification Election Administration Integrity Focused Checks Confidentiality Process documentation Attention To Detail

Head of Marketing

Microscope Campus Newspaper

Jan 2011 - Dec 2012 (1 year 11 months)

Led marketing efforts to seek funding and increase publicity for the campus newspaper in the eastern region. Planned and executed promotional activities to grow awareness and support.

Marketing Strategy Fundraising Support Promotional Activities Campaign Planning Event Coordination Communication Reporting Regional Market Focus Team Coordination

Registration Data Entry Clerk

Electoral Commission, Ghana

Mar 2012 - May 2012 (2 months)

Conducted biometric voter registration support by capturing applicants’ biometric details and preparing biometric voter identification cards. Managed registration records for polling stations within the Korley-Klottey constituency.

Biometrics Data Entry Card Preparation Record Management Administrative Documentation Confidentiality Process Compliance Voter Registration Support Attention To Detail

Insurance Sales Representative

Unique Life Assurance Company Limited

May 2010 - Jul 2010 (2 months)

Prospected and sold insurance products while assisting with policy documentation and general administrative activities. Supported customer interactions and helped prepare sales-related reports.

Insurance Sales Prospecting Policy Documentation Customer Support Administrative Assistance Sales Reporting Product Knowledge Relationship Management Coordination

Office Clerk (Insurance)

SIC Insurance Company Limited

Jun 2009 - Jul 2009 (1 month)

Handled telephone enquiries and assisted with renewing insurance policies and issuing certificates. Filed customer accounts and supported general administrative work for the insurance unit.

Insurance Administration Customer Support Data Entry Coordination