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@samiratusulleymandek
Customer service professional with strong interpersonal and leadership skills.
I am a dedicated customer service professional with a strong background in client relations and administrative support. My experience as a Cashier/Receptionist at Superior Medical Center has honed my ability to manage patient interactions efficiently while ensuring accurate billing and reporting. I thrive in environments where I can utilize my interpersonal skills to enhance customer satisfaction and contribute positively to team dynamics.
During my national service at Korle-Bu Teaching Hospital, I developed a keen understanding of healthcare administration, validating insurance claims and ensuring smooth patient processing. My internship at Amuga Rural Bank further solidified my customer service skills, where I managed daily transactions and assisted clients with their banking needs. I am passionate about continuous learning and aspire to grow within a progressive corporate environment that values my contributions.
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Work history, roles, and key accomplishments
Superior Medical Center
Sep 2021 - Present (4 years 2 months)
Responsible for creating client folders, preparing medical bills, and generating cash sales reports. Also handled incoming and outgoing calls and assisted with private insurance claims.
Korle-Bu Teaching Hospital
Sep 2019 - Dec 2020 (1 year 3 months)
Validated patients' national health insurance cards, filled claim forms, checked claim codes with the NHIS server, and closed accounts.
Amuga Rural Bank Ltd
May 2018 - Jul 2018 (2 months)
Entered daily payments, issued receipts, transferred money, opened accounts, and filled out overdraft forms for customers.
Degrees, certifications, and relevant coursework
Bachelor of Business Administration, Accounting and Finance
2021 - 2025
Higher National Diploma, Accounting and Finance
2017 - 2019
West African Senior School Certificate Examination, General Education
2010 - 2015
Software and tools used professionally
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