Veljko Nikodijevic

I'm supporting players in the gaming industry as a Tier 1 and Tier 2 Player Support Agent and Escalation Specialist, resolving complex player issues and investigating suspected bugs.

I prepare structured escalations, perform root-cause analysis, and help Tier 1 agents improve through feedback, case reviews, buddy sessions, and shadowing. Previously at TaskUS, I delivered customer and technical support for mobile gaming users across live chat and email while managing multiple concurrent interactions.

My software engineering background helps me understand products more deeply and communicate clearly with both users and developers.

I'm drawn to human-centered support: listening actively, solving technical and non-technical problems, and making sure customers feel heard as well as helped.