Open to opportunities

Veljko Nikodijevic

@veljkonikodijevic

Message

Dedicated software engineering student and customer care specialist.

Serbia

Message

What I'm looking for

I am looking for a role that allows me to leverage my technical skills while providing exceptional customer support, fostering a collaborative team environment, and contributing to process improvements.

I am a dedicated and empathetic Customer Support Specialist with a background in software engineering and a strong passion for helping people. Over the past few years, I’ve supported users in high-paced environments like mobile gaming and iGaming, providing timely, clear, and human-centered assistance across live chat, email, and ticketing systems.

My approach is grounded in active listening, problem-solving, and ensuring every customer walks away feeling heard and supported, not just with a solution, but with a great experience. I thrive in remote teams, value collaboration, and always look for ways to improve processes and contribute to a positive team culture.

Experience

Work history, roles, and key accomplishments

Customer Care Specialist

TaskUS

Jan 2024 - Present (1 year 6 months)

Delivered exceptional technical support to clients, resolving diverse issues efficiently via ticketing systems, emails, and live chats. Consistently maintained KPIs above the team average, achieving high levels of customer satisfaction and loyalty. Enhanced organizational and time-management skills by juggling multiple tasks in a fast-paced environment.

Customer Relationship Management Problem Solving Organizational Skills Technical Support Ticketing Systems Live Chat Email Support KPIs

Customer Relations and Sales Specialist

Obuća Nada

Dec 2021 - Present (3 years 7 months)

Built and maintained strong relationships with customers, ensuring satisfaction and repeat business. Managed the sales process from order placement to delivery, ensuring a seamless and problem-free experience for clients. Gained exceptional organizational and interpersonal skills, effectively coordinating multiple client interactions.

Customer Relationship Management Sales Processes Organizational Skills Interpersonal Skills Customer Service

Education

Degrees, certifications, and relevant coursework

Unknown University

Software Engineering, Software Engineering

Currently pursuing a degree in Software Engineering, focusing on developing robust software solutions. Gaining expertise in various programming languages and frameworks relevant to modern software development.