Aleksandar Mitic

I am a customer support professional with over two years of hands-on experience assisting users and partners across phone, email, chat, and ticketing systems. I combine technical knowledge of modern PC hardware and multimedia tools with a focus on clear communication and problem resolution.

At Zillow I support real estate agents with technical, billing, account, profile, and listing issues, primarily via phone and email, while educating partners on product features. Previously, I resolved e-commerce customer inquiries, troubleshooting orders, accounts, and website problems to deliver timely, high-quality support.

I bring practical experience with Salesforce and Slack, familiarity with WordPress, and skills in Photoshop, Premiere Pro, and Audacity, which help me handle multimedia- related customer needs and internal documentation. I am proactive, innovative, and a strong decision maker who prioritizes customer satisfaction.

I hold a Multimedia Technician diploma and maintain an ongoing interest in improving my English and expanding into more senior, productive customer support roles where I can mentor others and take on greater technical ownership.