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Aleksandar Mitic

@aleksandarmitic

Customer support specialist with strong technical troubleshooting and partner-facing experience.

Serbia
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What I'm looking for

I seek a senior or technical support role with opportunities for mentorship, greater responsibility, and skills growth in a collaborative, customer-focused team.

I am a customer support professional with over two years of hands-on experience assisting users and partners across phone, email, chat, and ticketing systems. I combine technical knowledge of modern PC hardware and multimedia tools with a focus on clear communication and problem resolution.

At Zillow I support real estate agents with technical, billing, account, profile, and listing issues, primarily via phone and email, while educating partners on product features. Previously, I resolved e-commerce customer inquiries, troubleshooting orders, accounts, and website problems to deliver timely, high-quality support.

I bring practical experience with Salesforce and Slack, familiarity with WordPress, and skills in Photoshop, Premiere Pro, and Audacity, which help me handle multimedia- related customer needs and internal documentation. I am proactive, innovative, and a strong decision maker who prioritizes customer satisfaction.

I hold a Multimedia Technician diploma and maintain an ongoing interest in improving my English and expanding into more senior, productive customer support roles where I can mentor others and take on greater technical ownership.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

ES

Electrotechnical School "Mija Stanimirović"

Multimedia Technician (secondary vocational), Multimedia Technology

2016 - 2020

Completed vocational secondary education in multimedia technology with coursework focused on multimedia production and technical skills.

Tech stack

Software and tools used professionally

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Aleksandar Mitic - Partner Support Consultant - Zillow | Himalayas