Aleksandar Cipe
@aleksandarcipe
I scale remote customer support operations across e-commerce, fintech, and technology.
SerbiaWhat I'm looking for
At Panda London, I lead multi-channel customer support for an international e-commerce brand, maintaining a 9.8/10 CSAT score while managing 150+ daily email and live-chat interactions in Zendesk.
I've resolved complex digital-banking escalations for SupportYourApp/Solaris Bank and coordinated technical support at Flock Safety, where I trained 15+ technicians and improved team efficiency by 20%. I build support procedures, knowledge bases, QA frameworks, and remote workflows that improve customer outcomes.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Panda London
Sep 2023 - Present (3 years)
Lead customer support operations for an international e-commerce brand, managing multi-channel support and ensuring seamless customer experience. Maintained a CSAT score of 9.8/10 and achieved an average first response time of under 1 hour.
L2 Customer Support Specialist
SupportYourApp
Sep 2022 - Oct 2023 (1 year 1 month)
Provided Level 2 technical support for a digital banking platform, handling complex escalations and regulatory compliance issues. Collaborated with development teams to troubleshoot and resolve technical issues.
Technical Support Specialist & Operations Coordinator
Flock Safety
Sep 2021 - Sep 2022 (1 year)
Coordinated technical support and operations for field staff across multiple states, managing schedules and ensuring compliance. Trained and mentored 15+ field technicians, improving team efficiency by 20%.
Customer Service Representative
Mass Data Commerce
Jun 2020 - Sep 2021 (1 year 3 months)
Handled customer inquiries and resolved issues for an e-commerce platform, providing product recommendations and ensuring a positive customer experience. Resolved 80+ customer issues daily via email and phone.
Sales Specialist & Technical Advisor
Tehnomanija
Jan 2016 - Dec 2020 (4 years 11 months)
Led IT and AV departments for retail electronics stores, managing sales operations, team training, and technical product support. Trained 10+ team members and maintained top sales performance.
Education
Degrees, certifications, and relevant coursework
Karlovačka Gimnazija
High School Diploma, General Education
High school diploma from Karlovačka Gimnazija.
University of Cambridge
C1 Certification, English
C1 English Certification from the University of Cambridge.
Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
Job categories
Skills
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