I’m looking for a role that combines my technical support skills with customer-focused problem-solving in a dynamic SaaS environment. I value teamwork, clear communication, and continuous learning, and I’m motivated by opportunities to make a real impact by helping customers succeed and get the most from the product.
NALooking for a job
Nikola Atlagić
@nikolaa
Customer Support and SaaS Specialist with strong experience in technical troubleshooting, client success, and process optimization.
SerbiaWhat I'm looking for
My background includes technical troubleshooting, client onboarding, workflow optimization, and cross-team collaboration to enhance product performance and customer satisfaction. I’m passionate about helping users succeed through clear communication, analytical thinking, and reliable service delivery.
Over the years, I’ve supported international clients, managed high-volume ticket queues, and worked closely with developers to identify and resolve complex issues. I value teamwork, adaptability, and continuous learning, and I’m always motivated by opportunities that connect technology with people.
Experience
Work history, roles, and key accomplishments
THCurrent
IT Customer Support Manager
TheNextSoftware
Mar 2023 - Present (2 years 7 months)
Supporting customers subscribed to our two financial applications (Kassatellen and TheNextInvoice).
JACustomer support for services of iGaming, particularly lottery and scratch cards, as well as online casino games.
EACall Center Agent
Etihad Airways
Apr 2018 - Apr 2020 (2 years)
Providing first point of contact services to the travelers using Etihad Airways airlines.
Education
Degrees, certifications, and relevant coursework
UB
University of Belgrade
Masters, Medical field
2025 -
UB
University of Belgrade
Bachelor, Medical field
2015 - 2019
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
SerbiaAuthorized to work in
Salary expectations
19k-25k EUR
Social media
Job categories
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