Filip Stankovic
@filipstankovic
Proactive L1 technical support specialist delivering empathetic, SLA-driven customer solutions via tickets and phone.
SerbiaWhat I'm looking for
I’m a proactive, tech-savvy Customer Support Specialist with experience in fast-paced environments, delivering excellent service through tickets and phone support. I focus on resolving customer inquiries efficiently and empathetically while keeping high customer satisfaction standards.
In my L1 Technical Support Specialist role, I delivered technical support via tickets and phone in a hybrid work setting (office and remote). I maintained strong service standards and contributed to customer satisfaction (CSAT) improvement while working in an SLA-driven environment.
Before that, I worked as a Headset Operator / Foreman, managing operational coordination between ground teams and aviation staff and leading small team operations under time constraints. I’m highly organized, detail-oriented, comfortable working remotely across different platforms, and currently studying for my CCNA Certificate.
Experience
Work history, roles, and key accomplishments
Provided L1 technical support via tickets and phone in a hybrid office/remote setting, maintaining high service standards and contributing to customer satisfaction (CSAT) improvements.
Headset Operator / Foreman
Sky Partner
Jan 2022 - Jan 2023 (1 year)
Coordinated operations between ground teams and aviation staff to ensure clear communication and smooth workflow, while leading a small team to solve issues under time constraints.
Education
Degrees, certifications, and relevant coursework
Business Academy PUSS (BAPUSS)
Informatics and E-Business program (student), Informatics and E-Business
2011 - 2015
Studied in the Informatics and E-Business program at Business Academy PUSS (BAPUSS) from 2011 to 2015 as a final-year student.
School No. 1129
High School Diploma
1998 - 2008
Completed secondary education at School No. 1129 and earned a High School Diploma from 1998 to 2008.
Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
Job categories
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