Víctor de Frías
@vctordefras
I lead customer support teams, improve workflows with AI tools, and communicate complex technical information clearly.
ZimbabweWhat I'm looking for
I'm currently a Supervisor at TransPerfect, where I coach customer-facing teams and improve workflows through AI tools and process improvements. I previously worked there as an English–Spanish Interpreter Supervisor, supporting clear communication in high-volume environments.
My background also includes customer service at Teleperformance, technical support at Alorica, and ESL teaching through MESCyT's English Immersion Program. With an associate's degree in Software Development, I'm fluent in English and Spanish and comfortable learning new technologies independently.
Experience
Work history, roles, and key accomplishments
Supervisor
Transperfect
Oct 2025 - Present (10 months)
Supervising customer-facing teams and improving workflows through AI tools and process improvements.
Education
Degrees, certifications, and relevant coursework
Instituto Tecnológico Superior Comunitario (ITSC)
Associate's Degree, Software Development
2019 -
Pursued an Associate's Degree in Software Development, focusing on technical skills and software engineering principles.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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