Adrian Mattey
@adrianmattey
Customer-focused trilingual support specialist skilled in tech support, process improvement, and team leadership.
ZimbabweWhat I'm looking for
I am a trilingual customer service and technical support specialist with experience across social media, platform tech support, and event leadership. I have supported customers for Uber and Movate-Activision and participated in workforce management and training initiatives.
I have led small teams, contributed to recruitment (including interviewing in Italian), and designed process-improvement methods such as an initial Social Listening project and a flaw-identification approach used to enhance company processes.
I am collaborative, eager to learn, and committed to contributing to positive, productive work environments while continuing to grow professionally in customer service, support, and operations roles.
Experience
Work history, roles, and key accomplishments
Engineer I – Trilingual Agent
Movate - Activision
Jan 2020 - Jan 2025 (5 years)
Provided technical support across platforms as a trilingual agent, led small teams for process improvements and participated in recruitment and interview processes in Italian.
Supervisor & Customer Service
Nazca
Jan 2017 - Dec 2018 (1 year 11 months)
Served as a customer service representative and leader at events, overseeing team tasks and ensuring professional service delivery at company events.
UBCustomer Service Specialist
Uber
Provided customer service via Uber's social media channels and supported project development and WFM job shadowing; participated in trainer onboarding processes.
Education
Degrees, certifications, and relevant coursework
Universidad Santa Paula
Bachelor's Degree, Physical Therapy
2019 -
Pursuing a Bachelor's Degree in Physical Therapy beginning in 2019 with coursework toward clinical and rehabilitation practices.
Instituto Dante Alighieri
B2 Italian (advanced), Italian Language
2019 - 2020
Completed an advanced Italian program achieving B2 level between 2019 and 2020.
CCCN
B2 English (advanced), English Language
2017 - 2018
Completed an advanced English program achieving B2 level in 2018.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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