Brianna Woods
@briannawoods1
Focused customer service professional with leadership experience.
ZimbabweWhat I'm looking for
I am a dedicated customer service professional with over five years of experience in leadership and staff supervision. My career has been marked by a commitment to improving customer relations and administrative quality, which has led to significant enhancements in client grievance reports and overall team performance. I excel in communicating effectively with both customers and employees to resolve issues promptly and efficiently.
In my current role as a Client Service Supervisor at TSI, I have successfully improved department client grievance reports by 23%. My ability to lead in a fast-paced environment and train new agents on our CRM database has been pivotal in achieving our departmental goals. Previously, I served as a Customer Service Supervisor at Faneuil, where I established strong relationships with customers and team members, ensuring a positive work environment and delivering exceptional service.
Experience
Work history, roles, and key accomplishments
Client Service Supervisor -TL
TSI (Transworld System Inc.)
Jun 2023 - Present (2 years)
Improved department client grievance reports by 23% and managed administrative procedures to meet objectives. Effectively led a team in a fast-paced, high-volume environment. Mastered Salesforce navigation and trained new agents on the company's CRM database.
Customer Service Supervisor -TE
Faneuil
Aug 2020 - Jun 2023 (2 years 10 months)
Established positive rapport with customers and team members, handling all escalated calls via phone, email, and web chat. Investigated sensitive customer service complaints, delivering prompt resolutions to ensure customer satisfaction. Assessed team member performances through one-on-one coaching to promote better service and gained certifications in Windows OS and Microsoft Office programs.
Customer Service/Floor Support
Faneuil
Jan 2018 - Aug 2020 (2 years 7 months)
Operated CRM systems and Microsoft Office tools, assisting over 30 customers daily while maintaining operational standards. Established performance expectations for team associates and reviewed their performance. Held responsibility for uniformly enforcing policies and procedures among associates.
Education
Degrees, certifications, and relevant coursework
CAMPBELL HIGH SCHOOL
High School Diploma, Technology and Business Studies
Completed high school education with a focus on Technology and Business Studies. Gained foundational knowledge in these areas.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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