Open to opportunities

Jerome Reginal

@jeromereginal

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Experienced customer service professional with a focus on client satisfaction.

Zimbabwe

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated and results-driven remote professional with over 7 years of experience in customer service, appointment setting, technical support, interpretation, and sales. My ability to thrive in fast-paced virtual environments has allowed me to efficiently resolve client concerns and communicate effectively across diverse platforms. I pride myself on my multitasking skills and my proficiency in managing CRM systems, which enables me to deliver excellent customer experiences through empathy, accuracy, and professionalism.

Throughout my career, I have held various roles that have honed my skills in customer support and sales. As a Customer Support Specialist at TurboTax, I provided product support during tax season, maintaining top-tier satisfaction scores while guiding users through software navigation and troubleshooting. My experience as an Interpreter at Voyce further enhanced my communication skills, allowing me to facilitate real-time interpretation in medical and legal contexts while maintaining confidentiality and cultural sensitivity.

I am passionate about delivering exceptional customer service and continuously seek opportunities to improve processes and enhance client satisfaction. My diverse background in sales and customer support equips me with the tools necessary to contribute positively to any team and ensure a seamless customer experience.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Intuit / TurboTax

Jan 2023 - Jan 2025 (2 years)

Provided product support to customers during tax season via phone, chat, and email. Guided users through software navigation, troubleshooting, and document submissions. Delivered high-volume support while maintaining top-tier satisfaction scores.

Technical Troubleshooting Customer Empathy Customer Support

Interpreter

Voyce Inc.

Jan 2021 - Jan 2023 (2 years)

Facilitated real-time interpretation (primarily French and Haitian Creole - English) in medical and legal contexts. Maintained confidentiality and cultural sensitivity while supporting clear communication. Managed high call volume in time-sensitive environments with accuracy and professionalism.

Language Fluency Active Listening Confidentiality Cultural Sensitivity Real Time Interpretation

Sales & Customer Support Representative

Monstar

Jan 2020 - Jan 2021 (1 year)

Promoted product offerings and handled inbound/outbound sales queries. Resolved customer concerns and ensured a seamless sales funnel. Utilized CRM tools to track leads, conversions, and follow-up schedules.

CRM Software Lead Nurturing Customer Retention

Customer Service & Booking Agent

Carnival Cruise Line

Jan 2019 - Jan 2020 (1 year)

Scheduled cruise bookings, processed payments, and addressed customer inquiries. Provided detailed travel information and responded to service disruptions with empathy. Maintained a 95%+ customer satisfaction rate through efficient handling.

Scheduling Upselling Travel Coordination Conflict Resolution

Customer Service Representative

Agero Inc.

Jan 2018 - Jan 2019 (1 year)

Assisted drivers with emergency roadside services and dispatch coordination. Managed real-time logistics, ensured clear documentation, and supported high-stress callers. Delivered solutions under pressure, with a focus on accuracy and professionalism.

Logistics Coordination Emergency Services

Retail & Customer Support Agent

Dick's Sporting Goods

Jan 2018 - Jan 2019 (1 year)

Answered customer product inquiries, processed online orders, and resolved service tickets. Collaborated with internal teams to track inventory and improve customer resolution times.

CRM Systems Ticket Resolution

Education

Degrees, certifications, and relevant coursework

High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge and skills across various subjects. Developed strong communication and problem-solving abilities essential for further academic and professional pursuits.