Amacalli NavaAN
Open to opportunities

Amacalli Nava

@amacallinava

Professional interpreter and customer service specialist with extensive experience.

Zimbabwe

What I'm looking for

I am looking for a role that values communication skills and offers growth opportunities.

I am a dedicated professional interpreter and customer service specialist with over four years of experience in telephonic and live chat customer service, as well as in over-the-phone and video interpretation. My strong motivation drives me to utilize my skills effectively in every position I hold. I am committed to delivering high-quality work that exceeds expectations while continuously expanding my skill set to remain competitive in the industry.

Throughout my career, I have successfully engaged with clients in various settings, including veterinary, orthodontic, and dental practices, where I managed intricate scenarios and specialized service inquiries. My experience as a medical interpreter has honed my ability to facilitate seamless communication in high-pressure environments, ensuring that non-native speakers understand healthcare procedures clearly. I pride myself on my attention to detail and my ability to maintain professionalism and empathy, even in challenging situations.

As I look to the future, I am eager to bring my expertise in customer service and interpretation to a new role where I can contribute to successful outcomes and help organizations thrive. I believe that my skills in active listening, problem-solving, and interpersonal communication will be valuable assets in any team.

Experience

Work history, roles, and key accomplishments

AH

Medical Interpreter

AMN Healthcare

Apr 2021 - Nov 2022 (1 year 7 months)

Facilitated seamless communication in medical settings through consecutive interpretation, ensuring accurate communication of medical guidelines while adhering to HIPAA regulations. Maintained professionalism in high-pressure circumstances.

LS

Spanish L3 Interpreter

Language Line Solutions

Oct 2021 - Apr 2022 (6 months)

Executed accurate telephonic translation between Spanish and English for various government industries, maintaining extensive understanding of industry-specific terminology to ensure precise communication.

CR

Bilingual Insurance Agent

Centene at ResultsCX

Oct 2020 - Jan 2022 (1 year 3 months)

Clarified plan benefits for members, instructed on health plan initiatives, and handled escalated inquiries regarding eligibility and claims while maintaining quality standards.

Education

Degrees, certifications, and relevant coursework

UD

UDAX

Bachelor’s, Design and Visual Communication

2025 -

Currently enrolled in a Bachelor’s in Design and Visual Communication.

SH

SEP Online HS

High School Diploma, General Education

2017 - 2019

Completed high school education.

Tech stack

Software and tools used professionally

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