Amacalli Nava
@amacallinava
Professional interpreter and customer service specialist with extensive experience.
What I'm looking for
I am a dedicated professional interpreter and customer service specialist with over four years of experience in telephonic and live chat customer service, as well as in over-the-phone and video interpretation. My strong motivation drives me to utilize my skills effectively in every position I hold. I am committed to delivering high-quality work that exceeds expectations while continuously expanding my skill set to remain competitive in the industry.
Throughout my career, I have successfully engaged with clients in various settings, including veterinary, orthodontic, and dental practices, where I managed intricate scenarios and specialized service inquiries. My experience as a medical interpreter has honed my ability to facilitate seamless communication in high-pressure environments, ensuring that non-native speakers understand healthcare procedures clearly. I pride myself on my attention to detail and my ability to maintain professionalism and empathy, even in challenging situations.
As I look to the future, I am eager to bring my expertise in customer service and interpretation to a new role where I can contribute to successful outcomes and help organizations thrive. I believe that my skills in active listening, problem-solving, and interpersonal communication will be valuable assets in any team.
Experience
Work history, roles, and key accomplishments
Freelance Chat/E-mail Support Representative
Kontak
Nov 2022 - Jul 2023 (8 months)
Engaged with clients through live chat for veterinary, orthodontic, and dental practices. Managed intricate scenarios and specialized service inquiries, resolving challenging cases with professionalism and empathy while facilitating appointment requests and cancellations.
Medical Interpreter
AMN Healthcare
Apr 2021 - Nov 2022 (1 year 7 months)
Facilitated seamless communication in medical settings through consecutive interpretation, ensuring accurate communication of medical guidelines while adhering to HIPAA regulations. Maintained professionalism in high-pressure circumstances.
Spanish L3 Interpreter
Language Line Solutions
Oct 2021 - Apr 2022 (6 months)
Executed accurate telephonic translation between Spanish and English for various government industries, maintaining extensive understanding of industry-specific terminology to ensure precise communication.
Bilingual Insurance Agent
Centene at ResultsCX
Oct 2020 - Jan 2022 (1 year 3 months)
Clarified plan benefits for members, instructed on health plan initiatives, and handled escalated inquiries regarding eligibility and claims while maintaining quality standards.
Customer Service Representative
T-Mobile at TTEC
Feb 2020 - Mar 2020 (1 month)
Delivered exceptional customer support by resolving concerns quickly and efficiently, providing comprehensive product information, and addressing technical issues for Sprint mobile phones.
Education
Degrees, certifications, and relevant coursework
UDAX
Bachelor’s, Design and Visual Communication
2025 -
Currently enrolled in a Bachelor’s in Design and Visual Communication.
SEP Online HS
High School Diploma, General Education
2017 - 2019
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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