Steven González

I’m a bilingual customer service and technical support professional with over six years of experience (2020–2026) in fast-paced BPO environments, combining precise administrative management with reliable technical troubleshooting. I specialize in delivering top-tier solutions while aligning with operational workflows and financial compliance.

In my banking customer service role, I managed high-priority banking and technical support accounts and advanced from Phone Agent to Supervisor Assistant. I consistently exceeded KPIs by using expert communication, active listening & empathy, and strong conflict resolution to drive consistently high customer satisfaction.

On the technical side, I diagnose complex hardware and software issues efficiently and support seamless connectivity through Wi‑Fi/LAN analysis, security systems, and platform integration. I also bring web development (HTML/CSS) skills, documentation and internal database management, and training in cyber threat management and ethical hacking to strengthen both service quality and infrastructure reliability.