Vats Solanki
@vatssolanki
Customer Support Specialist at TECH MAHINDRA supporting Klarna customers with payment and billing enquiries.
IndiaWhat I'm looking for
At TECH MAHINDRA, I support international Klarna customers through Freshchat with payment, billing, transaction, dispute, and account-verification enquiries. I document case details in Salesforce CRM and guide customers through next steps, escalating cases when additional review is needed.
At iENERGIZER, I handled blended voice and digital-text support for T-Mobile customers in the US and Canada. I explained billing and service options, troubleshot devices, and recommended plans or upgrades when they matched customer needs and eligibility.
At CONCENTRIX, I supported riders and drivers using the Wheelz by Uber mobility platform with fare, app-access, navigation, and payment concerns. I also worked from home for the initial 6–7 months and collaborated with colleagues through Slack and Microsoft Teams.
Experience
Work history, roles, and key accomplishments
Supports international customers through live chat for payment, billing, transaction, dispute, and account-verification enquiries. Manages 2-3 concurrent chats, maintains sub-30-second first response, and documents interactions in Salesforce CRM.
Customer Service & Upselling Representative
iEnergizer
Oct 2023 - May 2024 (7 months)
Handled blended voice and digital-text support for US and Canadian telecommunications customers using the Bliss platform. Identified upselling opportunities for plans, promotions, and device upgrades based on customer needs and eligibility.
Supported riders and drivers with mobility-platform concerns including fare discrepancies, app access, and payment issues. Managed 2-3 concurrent chats and collaborated with colleagues via Slack and Microsoft Teams.
Education
Degrees, certifications, and relevant coursework
United Institute of Management, Prayagraj
Bachelor of Business Administration, Business Administration
2018 - 2021
Bachelor of Business Administration degree from the United Institute of Management, Prayagraj, completed from July 2018 to August 2021.
Boys' High School & College, Prayagraj
ISC Class XII, Commerce and Higher Mathematics
Grade: 56%
Completed ISC Class XII with Commerce and Higher Mathematics in 2017, achieving 56%.
Boys' High School & College, Prayagraj
ICSE Class X, General
Grade: 64%
Completed ICSE Class X in 2015, achieving 64%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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