At StarZen, I support customers with mobile network services, recharges, prepaid and postpaid plans, and home internet. I handle up to three concurrent chats and provide technical and billing support.
At World Network Services (WNS), I managed customer inquiries for WestJet Airlines, including reservation cancellations, changes, and rescheduling. I also supported customers during irregular operations.
At Concentrix, I provided technical and customer support for home internet, cable, home phone, and mobile services. For approximately one year, I worked as a Subject Matter Expert, supporting colleagues with process and technical guidance.
At Teleperformance (TP), I provided technical support for mobile phone network services, customer calls, and invoicing, and assisted with upselling opportunities. Across my customer support work, I’ve handled billing and service concerns with a focus on accurate resolutions and customer satisfaction.
