At CONCENTRIX, I handled complex customer interactions for the Sky Broadband UK process, taking issues from initial diagnosis through resolution. I explained technical information in customer-friendly language and contributed to improved approaches for recurring customer pain points.
At AMAZON, I supported North American customers with payment, refund, dispute, and logistics concerns. I worked with finance, risk, and operations teams on discrepancies and high-priority escalations, and educated customers on payment processes and available solutions.
At TELEPERFORMANCE, I supported customers through voice and digital channels with payment, refund, order, and account concerns. I also mentored junior agents on communication and compliance.
At KOCHAR TECH, I supported international customers with account, order, payment, and service-related concerns. My experience also includes social media and brand support, with tools including Jira, Zendesk, HubSpot, Salesforce, Freshdesk, Microsoft Excel, and Google Workspace.
