Open to opportunities

Rohit Raj

@rohitraj1

Message

I resolve international customer issues across chat, email, payments, and backend operations.

India

Message

What I'm looking for

I'm looking for a customer support role where I can handle international customer queries, resolve payment and order-related concerns, support backend operations, and deliver high-quality service through efficient ticket and SLA management.

I've supported UK and US customers through chat and email, resolving order tracking, pre-sale, post-delivery, payment, and transaction concerns.

At Tech Mahindra, I worked on The RealReal and Klarna payment gateway projects. I handled Klarna customer queries for UK customers, supported backend case management and issue resolution, and maintained service quality while prioritizing tickets and meeting SLA expectations.

I'm focused on accurate, seamless customer experiences through Zendesk, escalation handling, conflict resolution, first response time, and resolution-time management. I was recognized as Employee of the Year in January 2025.

Experience

Work history, roles, and key accomplishments

Customer Support Professional

Tech Mahindra

Experienced customer support professional with 1.6 years of expertise in non-voice processes, handling international clients across UK and US regions through chat and email support. Skilled in managing customer queries related to order tracking, pre-sale inquiries, post-delivery issues, and payment processing while working on the Klarna payment gateway project.