Open to opportunities

vasu deva

@vasudeva1

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High-performing professional with expertise in eCommerce and operations management.

India

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What I'm looking for

I am looking for a dynamic role that fosters growth, encourages innovation, and values collaboration.

I am a strategic-thinking professional with extensive experience in managing operations across various sectors, particularly in eCommerce and customer service. My journey has equipped me with the skills to collaborate effectively with cross-functional teams, ensuring that marketing strategies align with business objectives. I have a proven track record of enhancing customer experiences and driving business growth through innovative solutions.

In my current role as Assistant Manager - Digital Content and Ecommerce, I have successfully developed marketing content and managed promotional strategies that have significantly contributed to our eCommerce success. My previous experiences as an Assistant Restaurant Manager and in customer service roles have honed my ability to lead teams, maintain high standards of service, and optimize operational efficiency. I am passionate about leveraging my skills to create impactful strategies that drive results.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager - Digital Content and Ecommerce

Current

Company A

Jun 2020 - Present (5 years 1 month)

Collaborated with cross-functional teams to develop marketing content for eCommerce channels, ensuring alignment with marketing strategy. Utilized best-in-class marketing strategies through SalesForce and managed the calendar for site content and promotions.

Ecommerce Marketing Strategy Salesforce Content Management Project Management Digital Marketing Data Analysis

Current

Lead Associate

Current

WNS Global Services

Aug 2022 - Present (2 years 11 months)

Enhanced customer service operations by streamlining PO and invoice processing workflows. Consistently achieved recognition as a star performer for exceptional live chat and email responsiveness.

Customer Service Customer Invoicing Process Live Chat Support Email Support Performance Management Communication

Senior Relationship Associate

Redisolve Software Pvt Ltd

Sep 2018 - Sep 2020 (2 years)

Efficiently managed live chat interactions with US customers, resolving inquiries and issues promptly. Utilized advanced CRM tools to enhance customer satisfaction.

Live Chat Customer Service CRM Customer Support Communication Problem Solving

Assistant Restaurant Manager

Company B

Jun 2019 - Jun 2020 (1 year)

Managed shifts to ensure quality products, guest service, and restaurant cleanliness met system standards. Monitored and coached the team on safety best practices and maintained proper personal hygiene and food safety.

Customer Service Inventory Management Team Leadership Quality Control Operations Management

Sales Executive

HDB Financial Services Pvt Ltd

Sep 2018 - Sep 2020 (2 years)

Focused on sales of credit cards and personal loans. Achieved sales targets through effective customer engagement and product knowledge.

Sales Personal Loan Sales Customer Engagement Financial Products Business Development

Assistant Manager

Company C

Jun 2018 - Jun 2019 (1 year)

Responsible for sourcing, recruiting, and maintaining a talent pool for all positions, working directly with staffing firms and building local contacts. Reviewed resumes, conducted screenings and interviews, and processed new hire paperwork.

Recruitment Talent Acquisition Human Resources Staffing Interviewing Employee Relations

Business Operations Associate II

HP/Hewlett Packard Enterprise

May 2013 - Sep 2016 (3 years 4 months)

Processed sales orders and generated invoices using SAP tools. Provided live chat and email support to customers, ensuring efficient resolution of inquiries.

Sales Orders SAP Live Chat Support Email Support Customer Service Data Entry

Education

Degrees, certifications, and relevant coursework

S. A Engineering College

Master of Computer Applications, Computer Applications

Grade: 76

Completed a Master of Computer Applications degree, focusing on advanced topics in computer science and software development. Gained expertise in various programming languages and system design.

Pachaiyappa’s College For Men

Bachelor of Science, Physics

Grade: 61

Obtained a Bachelor of Science degree with a specialization in Physics. Developed a strong foundation in scientific principles and analytical thinking.