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VD@vasudeva1
High-performing professional with expertise in eCommerce and operations management.
IndiaI am a strategic-thinking professional with extensive experience in managing operations across various sectors, particularly in eCommerce and customer service. My journey has equipped me with the skills to collaborate effectively with cross-functional teams, ensuring that marketing strategies align with business objectives. I have a proven track record of enhancing customer experiences and driving business growth through innovative solutions.
In my current role as Assistant Manager - Digital Content and Ecommerce, I have successfully developed marketing content and managed promotional strategies that have significantly contributed to our eCommerce success. My previous experiences as an Assistant Restaurant Manager and in customer service roles have honed my ability to lead teams, maintain high standards of service, and optimize operational efficiency. I am passionate about leveraging my skills to create impactful strategies that drive results.
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Work history, roles, and key accomplishments
WNS Global Services
Aug 2022 - Present (3 years 3 months)
Enhanced customer service operations by streamlining PO and invoice processing workflows. Consistently achieved recognition as a star performer for exceptional live chat and email responsiveness.
Company A
Jun 2020 - Present (5 years 5 months)
Collaborated with cross-functional teams to develop marketing content for eCommerce channels, ensuring alignment with marketing strategy. Utilized best-in-class marketing strategies through SalesForce and managed the calendar for site content and promotions.
Redisolve Software Pvt Ltd
Sep 2018 - Sep 2020 (2 years)
Efficiently managed live chat interactions with US customers, resolving inquiries and issues promptly. Utilized advanced CRM tools to enhance customer satisfaction.
HDB Financial Services Pvt Ltd
Sep 2018 - Sep 2020 (2 years)
Focused on sales of credit cards and personal loans. Achieved sales targets through effective customer engagement and product knowledge.
Company B
Jun 2019 - Jun 2020 (1 year)
Managed shifts to ensure quality products, guest service, and restaurant cleanliness met system standards. Monitored and coached the team on safety best practices and maintained proper personal hygiene and food safety.
Company C
Jun 2018 - Jun 2019 (1 year)
Responsible for sourcing, recruiting, and maintaining a talent pool for all positions, working directly with staffing firms and building local contacts. Reviewed resumes, conducted screenings and interviews, and processed new hire paperwork.
HP/Hewlett Packard Enterprise
May 2013 - Sep 2016 (3 years 4 months)
Processed sales orders and generated invoices using SAP tools. Provided live chat and email support to customers, ensuring efficient resolution of inquiries.
Degrees, certifications, and relevant coursework
Master of Computer Applications, Computer Applications
Grade: 76
Completed a Master of Computer Applications degree, focusing on advanced topics in computer science and software development. Gained expertise in various programming languages and system design.
Bachelor of Science, Physics
Grade: 61
Obtained a Bachelor of Science degree with a specialization in Physics. Developed a strong foundation in scientific principles and analytical thinking.
Higher Secondary Certificate, General Studies
Grade: 70
Completed Higher Secondary education, focusing on core subjects. Achieved a strong academic performance in the final examinations.
Secondary School Leaving Certificate, General Studies
Grade: 86
Completed Secondary School education, covering a broad curriculum. Demonstrated strong foundational knowledge across all subjects.
Software and tools used professionally
IndiaYou can contact vasu and 90k+ other talented remote workers on Himalayas.
Message vasu
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