Vaishnavi Shrivastava
@vaishnavishrivastava
I run operations, client relationships, e-commerce workflows, and customer service across fast-moving business teams.
IndiaWhat I'm looking for
I've managed daily operations at Tera Steel Industries and Anand Sales Corporation, coordinating workflows, schedules, dispatches, accounting, back-office work, e-store management, and client relationships.
I use Zoho, Shopify, and Interakt to support CRM, e-commerce operations, customer communication, and daily team coordination. I’ve also handled recruitment, onboarding, payroll-related activities, attendance, employee queries, and training support.
Previously, I delivered voice and chat customer support for Flipkart at TechMahindra and Western Union at Teleperformance, where I received Employee of the Month and Productivity Champ recognition. I also supported operations and partner coordination for Conflict Kinetics’ military defense academy project.
Experience
Work history, roles, and key accomplishments
Operations Manager & CRM Head
Tera Steel Industries / Anand Sales Corporation
Feb 2024 - Aug 2026 (2 years 6 months)
Oversaw daily operations, managed team workflows, and handled client relations. Managed accounting, dispatch, e-store operations, HR administration, and recruitment, using Zoho, Shopify, and Interakt.
Provided excellent customer service via chat for the Western Union process, resolving queries efficiently. Maintained high accuracy and collaborated with team members to exceed performance targets.
Handled customer queries and provided resolutions via voice support for the Flipkart process. Maintained service quality standards and achieved performance metrics.
Education
Degrees, certifications, and relevant coursework
Govt. Autonomous PG College
Bachelor of Commerce, Economics
2021 - 2024
Pursued a Bachelor of Commerce with a focus on Economics, gaining a strong foundation in economic principles and business studies.
The Lovedale Sr. Sec. School
Higher Secondary, General Studies
Grade: 79%
Completed Higher Secondary education with a focus on general studies, achieving 79%.
The Lovedale Sr. Sec. School
Senior Secondary, General Studies
Grade: 67.4%
Completed Senior Secondary education with a focus on general studies, achieving 67.4%.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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