VNVinay Nigam
@vinaynigam
Detail-oriented and results-driven professional
IndiaWhat I'm looking for
As a seasoned customer support and data management expert with over 3 years of experience, I have honed my skills in managing online marketplaces, enhancing eCommerce sales, and developing strategic plans to optimize business outcomes. With a strong background in catalog management, vendor onboarding, online marketing, and analyzing market trends, I am well-equipped to drive growth in the eCommerce industry.
Throughout my professional journey, I have demonstrated my ability to streamline project operations, address customer inquiries, and escalate unresolved issues to ensure operational efficiency. My expertise in sales planning, performance analysis, and promotion management strategies has enabled me to make informed business decisions and drive revenue growth.
I am a team player with excellent communication skills, having worked with cross-functional teams to optimize eCommerce development and online marketing. My proficiency in languages, including English and Hindi, has enabled me to effectively collaborate with stakeholders and customers alike.
Experience
Work history, roles, and key accomplishments
Customer Service
Analog Powertech Engineering Pvt. Ltd.
Jul 2022 - Present (2 years 11 months)
Monitored and evaluated site engineer data to streamline project operations. Documented and managed inventory and purchase details using the Trace Expert app. Addressed customer inquiries and escalated unresolved issues to ensure operational efficiency.
Virtual Care Officer
HDFC Bank
Feb 2022 - Feb 2023 (1 year)
Resolved credit card-related customer queries through detailed investigation and compliance adherence. Prepared detailed reports and coordinated with internal teams to ensure seamless resolutions. Recommended process improvements based on data analysis to enhance customer satisfaction.
Customer Service Executive
Aegis Customer Support Services (Startek)
Oct 2018 - Feb 2022 (3 years 4 months)
Improved seller satisfaction by 50% through effective support for Flipkart seller queries. Conducted detailed research on transactions, increasing revenue by 125%. Ensured accuracy in data records and collaborated effectively with stakeholders.
Education
Degrees, certifications, and relevant coursework
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Bachelor of Engineering, Mechanical Engineering
2013 - 2017
Completed a Bachelor of Engineering (B.E.) in Mechanical Engineering, focusing on the principles of engineering design, thermodynamics, and fluid mechanics.
Vip Campion Hr Sec School
Senior Secondary, Science
2012 - 2013
Completed Senior Secondary education (Class XII) with a focus on science subjects, preparing for higher education in engineering.
Vip Campion Hr Sec School
Higher Secondary, General Education
2010 - 2011
Completed Higher Secondary education (Class X), laying the foundation for future academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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