Open to opportunities

Ajin Jose

@ajinjose

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Diligent assistant manager with a focus on operational efficiency.

India

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What I'm looking for

I am looking for a challenging position that allows me to utilize my management skills and contribute to organizational growth while achieving my personal goals.

I am a diligent and self-motivated professional with a strong background in management and customer service. My experience as an Assistant Manager at Saffron Homes has equipped me with the skills to manage documents, maintain records, and execute various clerical duties efficiently. I have successfully managed office supplies, monitored budgets, and improved administrative procedures to enhance overall efficiency.

During my tenure, I produced business forecasts, completed monthly reports, and created weekly employee schedules. My proactive participation in team meetings with the Board of Directors has allowed me to contribute to strategic discussions and decision-making processes. Prior to this role, I worked as a Customer Service Executive at Muthoot Fincorp, where I acted as a point of resolution for customer complaints and provided valuable feedback for product and process improvements.

Experience

Work history, roles, and key accomplishments

Assistant Manager

Saffron Homes

Feb 2021 - Oct 2024 (3 years 8 months)

Managed and maintained documents and records, executing various clerical duties as assigned by managers and executives. Managed inventory of office supplies, monitored budgets, and worked on improving administrative procedures to increase efficiency.

Document Management Record keeping Clerical Inventory Management Administrative Procedures Reporting Scheduling Team Meetings

Customer Service Executive

Muthoot Fincorp

Dec 2019 - Oct 2020 (10 months)

Acted as a point of resolution for customer complaints and provided feedback on product and process improvement to the team leader. Operated cash registers, handled an average of 150 transactions daily, and ensured quality customer service at all times.

Customer Service Complaint Handling Process Improvement POS Cash Handling Customer Relations Communication Problem Solving Team Leadership Quality Assurance

Education

Degrees, certifications, and relevant coursework

Mahatma Gandhi University, Kottyam

Bachelor of Business Administration, Business Administration

Completed a Bachelor of Business Administration, focusing on core business principles and management practices. Gained foundational knowledge in various aspects of business operations and administration.

National Institute of Open Schooling

Higher Secondary, General Studies

Completed Higher Secondary education, providing a broad foundation in various subjects. Developed essential academic skills and prepared for further studies.