At DXC Technology, I oversee end-to-end service delivery across multiple operational towers and service lines for a client account. I’m the primary operational point of contact, with responsibility for service performance, escalations, and continuous improvement.
Previously at DXC Technology, I oversaw the Request Management capability, setting operational standards and coordinating delivery teams. My earlier work spans enterprise application support, IBM tape storage, and Windows and virtualization infrastructure, including handling technical escalations and supporting service stability.
