Open to opportunities

Tania Mitova

@taniamitova

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Strategic business leader driving growth, operations excellence, and organizational transformation.

Bulgaria

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What I'm looking for

I seek a senior leadership role where I can drive growth, operational excellence, and team development in a collaborative, innovation-focused organization.

I am a strategic and results-oriented business leader with over 20 years of experience driving growth, operational excellence, and organizational transformation across multinational environments. I combine strategic vision with hands-on leadership and a people-first approach to deliver measurable results.

I have led business development, delivery operations, and full P&L ownership, managing multifunctional teams across service delivery, projects, and technical operations. My work has improved service scalability, customer satisfaction, and operational performance, and I have a proven record of delivering consistent revenue and margin growth.

I champion people development and operational innovation, having mentored over 20 leaders, implemented process automation and governance frameworks, and led transformations that improved efficiency by 30% while reducing delivery costs by 20%. I prioritize stakeholder alignment, sustainability, and continuous improvement in every initiative.

Experience

Work history, roles, and key accomplishments

Business Development & Delivery Operations Manager

Akkodis

Jan 2016 - Jan 2025 (9 years)

Led business development and delivery operations, managing multifunctional teams and full P&L to drive consistent revenue growth, improve service scalability, and increase customer satisfaction.

P&L management Business Development Service Delivery Operational Excellence Team Leadership Process Optimization & Customer Success Strategic Planning

Business Development Manager

Adecco Bulgaria

Jan 2013 - Jan 2016 (3 years)

Directed large-scale global outsourcing initiatives, strengthened client relationships, and led strategic RFP/RFI bids to improve delivery efficiency and win international contracts.

Outsourcing RFP Client Relationship Management Process Improvement Vendor Management Contract Negotiation Stakeholder Management

Site Manager, IT Outsourcing

Adecco Bulgaria

Jan 2010 - Jan 2013 (3 years)

Spearheaded site transformation and expansion for 800+ staff, delivered three global service projects exceeding SLA targets, and implemented KPIs and automation frameworks that boosted productivity by 25%.

Site management Workforce Planning SLA Management KPIs Process Automation P L Ownership Leadership Development Cost Optimization

Service Delivery Manager

Adecco Bulgaria

Jan 2008 - Jan 2010 (2 years)

Managed day-to-day delivery operations and client satisfaction for key outsourcing contracts, leading escalation and service recovery to maintain continuity and trust.

Service Delivery Escalation Management Resource Planning Workforce Capacity Incident Management

Team Leader & Level 2 UNIX Support

Adecco Bulgaria

Jan 2006 - Jan 2009 (3 years)

Led a technical support team serving global clients, improving support KPIs and fostering cross-team collaboration for enhanced Unix-based systems support.

Unix Technical Support Team Leadership Cross Functional Collaboration Monitoring Troubleshooting