Tania Mitova
@taniamitova
Strategic business leader driving growth, operations excellence, and organizational transformation.
What I'm looking for
I am a strategic and results-oriented business leader with over 20 years of experience driving growth, operational excellence, and organizational transformation across multinational environments. I combine strategic vision with hands-on leadership and a people-first approach to deliver measurable results.
I have led business development, delivery operations, and full P&L ownership, managing multifunctional teams across service delivery, projects, and technical operations. My work has improved service scalability, customer satisfaction, and operational performance, and I have a proven record of delivering consistent revenue and margin growth.
I champion people development and operational innovation, having mentored over 20 leaders, implemented process automation and governance frameworks, and led transformations that improved efficiency by 30% while reducing delivery costs by 20%. I prioritize stakeholder alignment, sustainability, and continuous improvement in every initiative.
Experience
Work history, roles, and key accomplishments
Business Development & Delivery Operations Manager
Akkodis
Jan 2016 - Jan 2025 (9 years)
Led business development and delivery operations, managing multifunctional teams and full P&L to drive consistent revenue growth, improve service scalability, and increase customer satisfaction.
Business Development Manager
Adecco Bulgaria
Jan 2013 - Jan 2016 (3 years)
Directed large-scale global outsourcing initiatives, strengthened client relationships, and led strategic RFP/RFI bids to improve delivery efficiency and win international contracts.
Site Manager, IT Outsourcing
Adecco Bulgaria
Jan 2010 - Jan 2013 (3 years)
Spearheaded site transformation and expansion for 800+ staff, delivered three global service projects exceeding SLA targets, and implemented KPIs and automation frameworks that boosted productivity by 25%.
Service Delivery Manager
Adecco Bulgaria
Jan 2008 - Jan 2010 (2 years)
Managed day-to-day delivery operations and client satisfaction for key outsourcing contracts, leading escalation and service recovery to maintain continuity and trust.
Team Leader & Level 2 UNIX Support
Adecco Bulgaria
Jan 2006 - Jan 2009 (3 years)
Led a technical support team serving global clients, improving support KPIs and fostering cross-team collaboration for enhanced Unix-based systems support.
IT Manager
Force Delta
Jan 2004 - Jan 2006 (2 years)
Managed IT operations and infrastructure, ensuring reliable service delivery and supporting organizational IT needs across the company.
Unix Expert
National Statistical Institute
Jan 2001 - Jan 2004 (3 years)
Provided Unix systems expertise and support for national statistical computing environments, contributing to system stability and performance.
Education
Degrees, certifications, and relevant coursework
Sofia University "St. Kliment Ohridski"
Master of Science, Informatics
Master's Degree in Informatics from Sofia University "St. Kliment Ohridski".
English Language School
Secondary Education, English Language
1990 - 1995
Completed secondary education at an English language school from 1990 to 1995.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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