filip Asenov
@filipasenov
I manage IT incidents, coordinate technical teams, and resolve user support issues across enterprise environments.
BulgariaWhat I'm looking for
I'm currently supporting HP Inc. device onboarding, ticket tracking, dashboards, project documentation, and coordination across Project Managers and internal teams.
At DXC Technology, I managed end-to-end P1–P4 incident lifecycles, coordinated technical teams, and connected Incident, Problem, Change, and Outage Management. I also supported RCA and knowledge-base improvements through ServiceNow and HPSM ticket flows.
Across HP and HPE support environments, I've delivered first-line technical assistance, handled service requests and fault cases, and acted as a key link between customers, resolver teams, vendors, and delivery stakeholders.
With over 10 years in IT service and support, I troubleshoot Windows, Active Directory, Citrix, Remote Desktop, network, hardware, software, and application issues while maintaining SLA-focused communication in English and Spanish.
Experience
Work history, roles, and key accomplishments
Managed device onboarding into HP systems, logged and tracked tickets, maintained project documentation, and coordinated with project managers.
Incident Manager / Global Incident Life-Cycle Coordinator
Feb 2019 - Jan 2025 (5 years 11 months)
Managed end-to-end P1-P4 incident lifecycles, coordinated technical teams, and linked incidents with problem, change, and outage management.
Monitored incidents and service requests for compliance, performed analysis, and acted as first-level escalation point.
GSD YARA Swivel Coordinator
Adecco – Hewlett Packard
Feb 2016 - Aug 2017 (1 year 6 months)
Served as single point of contact between HPE resolving teams and customers, handled orders and requests, and coordinated with third-party vendors.
Technical Support Specialist
Adecco – Hewlett Packard
Aug 2011 - Jan 2016 (4 years 5 months)
Provided first-line technical assistance via phone, Skype, and email, troubleshooting network and application issues.
Assistant System Administrator
Amaltea Hotel Spa Center
Nov 2010 - May 2011 (6 months)
Maintained internal hardware, software, and backups, and provided customer support for technical requests.
Education
Degrees, certifications, and relevant coursework
Vocational School of Metallurgy Akad. I. P. Bardin
Secondary Education, Computer Science / Information Technology
2000 - 2004
Completed secondary education in Computer Science and Information Technology at the Vocational School of Metallurgy Akad. I. P. Bardin in Sofia.
Tech stack
Software and tools used professionally
Availability
Location
BulgariaAuthorized to work in
Salary expectations
Skills
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