Plamen Pashov

I’m a Support Specialist delivering business-critical outcomes by acting as the main operational contact for client teams and partnering closely with Engineering and Technology to resolve critical issues. I lead day-to-day operational planning and performance oversight, keeping services stable and responsive.

In my current role, I oversee shift operations, ticket prioritisation, and robot recoveries to minimise disruption, while ensuring 24/7 service coverage and consistent KPI and SLA performance. I manage the full incident lifecycle—from triage and escalation through resolution and post-incident review—while monitoring critical systems in real time to drive timely fault resolution.

Previously, as a System Admin // Technical Manager, I installed and configured workstation hardware, provided technical support across hardware/software/network issues, and maintained internal systems including servers and network infrastructure. I also handled database administration, OS installation and patching, user administration, and troubleshooting/outages to minimise downtime and ensure business continuity.