Varun bhatia

Manage trucking and logistics auto liability, inland marine, and workers' comp claims by interpreting policies and applying state law compliance. Collaborate with legal and insurance stakeholders to resolve complex matters with thorough documentation across CRM and digital platforms.

Drive full-cycle logistics sales by sourcing high-volume shipping prospects, performing cold calling and market analysis, and negotiating profitable spot-market margins using DAT and Truckstop. Serve as a 24/7 point of contact for complex accounts and resolve operational disruptions to protect client interests and strengthen the carrier network.

Directed the claims lifecycle for a portfolio of 1,500+ commercial trucking companies as an intermediary among motor carriers, insurers, and third-party adjusters. Managed multi-line claims (auto liability, physical damage, and inland marine) to support fair and timely resolutions aligned with complex policy language and state regulations.

Led high-performing customer support teams, optimizing workflows to improve first-response times and maintain strict SLA compliance. Mentored staff, handled escalations, and used data-driven insights to advocate for product and user-experience improvements while sustaining strong CSAT.

Managed daily floor operations and resolved SIM, broadband, and digital service inquiries while addressing billing disputes and troubleshooting network issues. Drove revenue through cross-selling data plans and value-added services, maintaining compliance with e-KYC and regulatory standards via CRM updates and coordinated ticket resolution.

Earned a Bachelor of Commerce (BCom) with a focus on Business Administration and Management.

Completed 12th grade (Commerce stream) at B.C.M Arya Model Sr. Sec. School in Ludhiana.