Breon Ritzberg

Handled claims decisions promptly from claim inception until closure. Consistently closed tasks during shifts and assisted other team members.

Reviewed insured and claimant evidence to determine liability based on policy language for claims nationwide. Coordinated vendors, contractors, agents, and attorneys to deliver timely closures for claims.

Consistently advised insured on policies and laws in all 50 states. Carefully assessed damaged property photos to compile accurate estimates and blueprint sketches.

Swiftly handled multiple software applications while on call with clients to assess needs and deliver results. Managed internal system requests to ensure timeliness and accuracy to meet clients’ needs.

Carefully explained all policy options to insureds while managing highly emotional situations. Created detailed reports/timelines for insureds upon compiling individual policy information and company practice.

Provided accurate retrieval of over 250,000 charts to best assist with the insurance process. Managed scheduling of field technicians to decrease time spent on retrieval.

Took initiative to revamp training methods to decrease training hours and increase efficiency on store changes. Often helped staff by taking on extra duties when the store was busy.

Studied the principles of psychology, focusing on human behavior and mental processes. Received an Antelope Scholarship, demonstrating academic achievement and commitment to the field.