John Mendoza

I’m a Claims Adjuster Representative with 10+ years of experience investigating insurance claims, resolving customer concerns, and handling escalations while maintaining regulatory compliance. I’m known for managing complex cases and keeping outcomes positive in fast-paced environments.

At Progressive Insurance, I investigated and managed insurance claims by reviewing documentation, determining coverage, and coordinating claim resolutions. I communicated with policyholders, vendors, attorneys, and third parties throughout the claims process.

Before that, at Verizon Wireless, I delivered exceptional customer service while resolving account, billing, and technical concerns. I also consistently exceeded sales goals through consultative problem-solving and relationship building.

Earlier in my career at Sprint / T-Mobile, I advanced from Customer Service Representative to Small Business Expert. I managed high-volume customer interactions involving escalations and service resolutions, developed business solutions for small-business customers, and supported employee training and coaching.