Darell Banner

I am a dedicated and highly motivated claims adjuster with over 12 years of experience in customer service and insurance claims management. My career has been marked by my tenure at USAA, where I served as a Senior Complex Adjuster. In this role, I managed the investigative, negotiation, and resolution processes for liability claims involving property damage, ensuring compliance with company policies and state regulations. My ability to mentor newly hired adjusters has not only contributed to their success but has also enhanced the overall performance of our team.

Throughout my career, I have developed strong analytical and organizational skills, which have been essential in managing high-volume workloads and meeting key performance indicators. My experience includes collaborating with legal counsel and safety managers to resolve complex claims, as well as supporting workload surges during catastrophe operations. I am committed to contributing to business goals and continuously improving processes to enhance customer satisfaction.