Dyan Smith

I am an accomplished Claim Representative with decades of hands-on experience in property and bodily injury claims, customer service, and claims management. I consistently apply analytical problem solving, clear communication, and empathy to restore customers' lives while ensuring compliance and fair outcomes.

My career includes roles as Staff Claim Service Representative and Claims Support/Unrepresented Manager, where I developed, trained, and coached teams, conducted quality reviews, and managed complex investigations including fraud/SIU referrals and Medicare eligibility considerations.

I leverage strong time-management, Microsoft Office proficiency, licensed all-lines adjuster knowledge, and a Bachelor of Science in Business Administration to negotiate settlements, establish reserves, and improve customer rapport and performance metrics.