Vanessa ShephardVS
Open to opportunities

Vanessa Shephard

@vanessashephard

Dedicated professional with experience in customer service and operations.

United States

What I'm looking for

Seeking a challenging role that leverages my customer service and operations expertise to drive business growth and improve operational efficiency.

As a results-driven professional with a strong background in customer service and operations, I have consistently demonstrated my ability to drive sales growth, improve operational efficiency, and provide exceptional customer experiences. With a proven track record of success in various industries, including automotive, insurance, and funeral services, I possess a unique blend of skills that enable me to thrive in fast-paced environments.

Throughout my career, I have developed a strong passion for building relationships, identifying opportunities for growth, and implementing process improvements that drive results. My excellent communication skills, both written and verbal, have allowed me to effectively collaborate with cross-functional teams, clients, and partners to achieve common goals.

With a strong educational foundation in business administration and a keen eye for detail, I am confident in my ability to make a meaningful impact in any organization. I am a dedicated, patient, and driven individual who is committed to delivering exceptional results and exceeding expectations.

Experience

Work history, roles, and key accomplishments

HP
Current

Family Service Counselor

Hardage-Giddens Memorial Park

Feb 2023 - Present (2 years 4 months)

Assist in pre-arranging and protecting families for burial, present product options and location tours, and foster relationships with local community to generate interest in pre-arrangements.

TB

Client Advisor

Tom Bush BMW

Jan 2019 - Feb 2023 (4 years 1 month)

Assess and advise clients based on their budget and vehicle needs, demonstrated vehicle abilities, and utilized CRM system to reclaim clients with aged models.

CM

Relationship Specialist

Carrington Mortgage

Mar 2015 - Feb 2017 (1 year 11 months)

Provided information, guidance, and assistance to individuals exploring loan options, explained terms, interest rates, and eligibility criteria, and directed calls to licensed Loan Officers.

SI

Underwriting Assistant

Shelly, Middlebrooks & O’Leary, Inc

Sep 2014 - Jan 2015 (4 months)

Issued policies promptly, maintained accurate records, and handled customer inquiries regarding forms and procedures, assisted underwriters, and generated new business through referrals.

CC

Operations Analyst/Vendor Relations Project Manager

Citizens Property Insurance Corporation

Jan 2012 - Jun 2014 (2 years 5 months)

Managed vendor and personnel credentialing, prioritized and oversaw departmental projects, and executed operational processes for independent adjuster deployments.

Education

Degrees, certifications, and relevant coursework

Vanessa hasn't added their education

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Tech stack

Software and tools used professionally

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Vanessa Shephard - Family Service Counselor - Hardage-Giddens Memorial Park | Himalayas