Vanessa Shephard
@vanessashephard
Dedicated professional with experience in customer service and operations.
What I'm looking for
As a results-driven professional with a strong background in customer service and operations, I have consistently demonstrated my ability to drive sales growth, improve operational efficiency, and provide exceptional customer experiences. With a proven track record of success in various industries, including automotive, insurance, and funeral services, I possess a unique blend of skills that enable me to thrive in fast-paced environments.
Throughout my career, I have developed a strong passion for building relationships, identifying opportunities for growth, and implementing process improvements that drive results. My excellent communication skills, both written and verbal, have allowed me to effectively collaborate with cross-functional teams, clients, and partners to achieve common goals.
With a strong educational foundation in business administration and a keen eye for detail, I am confident in my ability to make a meaningful impact in any organization. I am a dedicated, patient, and driven individual who is committed to delivering exceptional results and exceeding expectations.
Experience
Work history, roles, and key accomplishments
Family Service Counselor
Hardage-Giddens Memorial Park
Feb 2023 - Present (2 years 4 months)
Assist in pre-arranging and protecting families for burial, present product options and location tours, and foster relationships with local community to generate interest in pre-arrangements.
Client Advisor
Tom Bush BMW
Jan 2019 - Feb 2023 (4 years 1 month)
Assess and advise clients based on their budget and vehicle needs, demonstrated vehicle abilities, and utilized CRM system to reclaim clients with aged models.
Account Manager
Allstate Benefits
Jun 2017 - May 2018 (11 months)
Complete standard and customized proposals and RFPs, partnered with sales representative to provide thorough customer updates, and maintained reporting and records for all assigned accounts.
Relationship Specialist
Carrington Mortgage
Mar 2015 - Feb 2017 (1 year 11 months)
Provided information, guidance, and assistance to individuals exploring loan options, explained terms, interest rates, and eligibility criteria, and directed calls to licensed Loan Officers.
Underwriting Assistant
Shelly, Middlebrooks & O’Leary, Inc
Sep 2014 - Jan 2015 (4 months)
Issued policies promptly, maintained accurate records, and handled customer inquiries regarding forms and procedures, assisted underwriters, and generated new business through referrals.
Operations Analyst/Vendor Relations Project Manager
Citizens Property Insurance Corporation
Jan 2012 - Jun 2014 (2 years 5 months)
Managed vendor and personnel credentialing, prioritized and oversaw departmental projects, and executed operational processes for independent adjuster deployments.
Education
Degrees, certifications, and relevant coursework
Vanessa hasn't added their education
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