Jerusha Israel

I am a dedicated customer service and operations professional with over 11 years of progressive experience in client relations, team leadership, account services, and administrative support. My expertise lies in problem-solving, coaching, and mentoring, all with a focus on exceeding performance goals and enhancing both customer and employee experiences.

Throughout my career, I have proven my ability to thrive in fast-paced, high-volume environments. At Farmers Insurance Agency, I have successfully processed and researched insurance payments, ensuring compliance and timely resolution of discrepancies. My role as a Senior Customer Service Representative at MetLife allowed me to deliver exceptional service while mentoring new employees and collaborating with management to resolve complex issues.

I am passionate about process improvement and have consistently supported initiatives that enhance efficiency and accuracy in payment workflows. My commitment to maintaining professional communication and meticulous attention to detail has been key to my success in fostering strong client relationships and achieving high customer satisfaction rates.