Jamal Godette
@jamalgodette
Operations and client-experience leader driving process improvement and results.
What I'm looking for
I am a versatile operations and client-experience leader with cross-industry experience in financial services, insurance, utilities, and non-profit program management. I combine client service expertise with operational leadership to improve processes, oversee payroll and budget analysis, and coordinate complex projects from planning through execution.
At The Bank of Tampa I analyze client financial data, prepare tailored financial proposals, and collaborate with cross-functional teams to ensure timely product implementation and client onboarding. Previously, at Tampa Electric and Peoples Gas and Allstate, I managed client inquiries, coordinated field operations and claims logistics, and delivered strong client retention through timely communication and solutions.
Earlier roles at the YMCA demonstrate my ability to lead teams, exceed sales targets, manage departmental budgets and payroll, and design community-focused programs. I bring a track record of exceeding performance targets, improving workflows, and fostering team success to drive organizational growth.
Experience
Work history, roles, and key accomplishments
Treasury Management Sales Analyst
The Bank of Tampa
Nov 2024 - Present (10 months)
Analyzes client financial data and market research to identify sales opportunities and develops tailored financial proposals and pricing to support product implementation and client onboarding.
Client Experience Professional
Tampa Electric and Peoples Gas
Mar 2021 - Nov 2024 (3 years 8 months)
Served as primary client contact resolving billing and service issues, coordinated field operations for outages and hazards, and managed social media inquiries to improve customer experience and response times.
Coordinated vehicle appraisals, tow and rental logistics, managed communications between legal parties and carriers, and provided tailored insurance quotes while onboarding new clients.
Sports and Family Program Director
YMCA
Sep 2013 - Mar 2017 (3 years 6 months)
Led an 8-person team and exceeded sales targets by 120%, managed annual sports department budget and payroll, and drove member engagement and youth program delivery.
Education
Degrees, certifications, and relevant coursework
University of Central Florida
Bachelor of Science, Interdisciplinary Studies
Completed a Bachelor of Science with a major in Interdisciplinary Studies and a minor in Sports Business Management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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