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Jamal Godette

@jamalgodette

Operations and client-experience leader driving process improvement and results.

United States
Message

What I'm looking for

I seek a role where I can lead operations or client-experience teams, optimize processes, and drive measurable customer satisfaction and efficiency gains.

I am a versatile operations and client-experience leader with cross-industry experience in financial services, insurance, utilities, and non-profit program management. I combine client service expertise with operational leadership to improve processes, oversee payroll and budget analysis, and coordinate complex projects from planning through execution.

At The Bank of Tampa I analyze client financial data, prepare tailored financial proposals, and collaborate with cross-functional teams to ensure timely product implementation and client onboarding. Previously, at Tampa Electric and Peoples Gas and Allstate, I managed client inquiries, coordinated field operations and claims logistics, and delivered strong client retention through timely communication and solutions.

Earlier roles at the YMCA demonstrate my ability to lead teams, exceed sales targets, manage departmental budgets and payroll, and design community-focused programs. I bring a track record of exceeding performance targets, improving workflows, and fostering team success to drive organizational growth.

Experience

Work history, roles, and key accomplishments

TG

Client Experience Professional

Tampa Electric and Peoples Gas

Mar 2021 - Nov 2024 (3 years 8 months)

Served as primary client contact resolving billing and service issues, coordinated field operations for outages and hazards, and managed social media inquiries to improve customer experience and response times.

Education

Degrees, certifications, and relevant coursework

University of Central Florida logoUF

University of Central Florida

Bachelor of Science, Interdisciplinary Studies

Completed a Bachelor of Science with a major in Interdisciplinary Studies and a minor in Sports Business Management.

Tech stack

Software and tools used professionally

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Jamal Godette - Treasury Management Sales Analyst - The Bank of Tampa | Himalayas