shikiya brown

Managed a territory of 15 shops, completing vehicle inspections, writing estimates, and determining total loss evaluations. Negotiated the repair process with body shops and documented claim information consistent with claims standards and local laws.

Headed fleet management for 200 vehicles, overseeing account marketing, vehicle repair, and account management. Reviewed financial statements and sales reports to measure productivity and goal achievement, while also focusing on employee development.

Managed a fleet of 300 vehicles, handling account marketing, vehicle repair management, and risk underwriting. Partnered with airport managers for vehicle recovery and oversaw daily team meetings, ticket fund collections, and cash box management.

Assisted managers with vehicle fleet planning and customer service quality index. Managed new hire training and onboarding, educating employees on company policies and procedures.

Handled customer service, sales, and marketing to accounts, including finance and operations regarding payment processing and ARMS reservations. Resolved client issues by delivering excellent customer service and maintaining a positive attitude.

Assisted claimants, providers, and clients with problems or questions regarding claims, processing payments or forwarding for investigation. Collaborated with team members to manage a large volume of claims and organized information using spreadsheets and databases.

Completed a Master of Business Administration degree. Focused on advanced business principles and management strategies.

Obtained a Bachelor of Science in Interdisciplinary Studies. Gained a broad understanding across various academic disciplines.

Earned a Bachelor of Business Administration in Management. Developed strong skills in business operations and leadership.