Kala Myers

At State Farm Insurance, I recruited, mentored, and managed customer service agents while implementing best practices that improved service quality and workflow efficiency. I also led cross-functional training that increased the number of team members meeting primary goals by 200%.

I bring client service management experience that connects business goals with compliance, operational, and system requirements. I analyze client needs and financial circumstances, organize agency goal-setting meetings, and help teams resolve obstacles from planning through implementation.

Previously, I coordinated store operations and cross-functional initiatives at Aldo Group, maintained an individual daily sales average of approximately $1,400+, and facilitated virtual and in-person orientation programs at Georgia State University.