Vanessa Rodríguez
@vanessarodrguez1
Bilingual customer service professional specializing in hospitality support and language-focused transcription and translation.
What I'm looking for
I’m a bilingual customer service professional with 6 years of experience in the hospitality industry. I’m known for strong communication, organizational, and interpersonal skills, developed by working with customers in fast-paced environments while staying detail-oriented and professional.
I’ve built an academic foundation in Hispanic Language and Literature and Translation Studies, and I’m especially drawn to language-related work. I’m eager to contribute in areas like transcription, translation support, content review, and remote customer service.
In my current role as a Waitress, I deliver high-quality customer service by managing multiple requests accurately, resolving concerns courteously, and handling payments responsibly. I value reliability and teamwork, and I’m motivated to keep developing my professional language skills while supporting customers and improving day-to-day operations.
Experience
Work history, roles, and key accomplishments
Waitress
El Campeón
Jun 2020 - Present (6 years)
Delivered high-quality customer service in a fast-paced hospitality environment, handling multiple requests while maintaining accuracy and professionalism. Resolved customer concerns courteously, processed payments and cash transactions, and collaborated with team members to support efficient daily operations.
Education
Degrees, certifications, and relevant coursework
Instituto Superior en Estudios de Traducción e Interpretación
Bachelor's Studies in Translation (Incomplete), Translation Studies
2025 - 2026
Incomplete bachelor’s studies in Translation at Instituto Superior en Estudios de Traducción e Interpretación from September 2025 to February 2026.
Universidad Autónoma de Tlaxcala
Coursework (4 semesters), Hispanic Language and Literature
2018 - 2020
Completed 4 semesters of Hispanic Language and Literature Studies at Universidad Autónoma de Tlaxcala from August 2018 to March 2020.
Escuela Preparatoria José María Luis Mora
High School Diploma, High School
2018 -
Earned a High School Diploma in 2018 at Escuela Preparatoria José María Luis Mora.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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