Open to opportunities

Joel Garza

@joelgarza

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Proficient customer service representative and medical interpreter.

Mexico

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What I'm looking for

I am looking for a role that values communication and teamwork, where I can grow and contribute effectively.

As a dedicated customer service representative and medical interpreter, I bring over 2.5 years of experience in customer-related roles. My journey has equipped me with strong communication skills, active listening, and the ability to adapt quickly to various situations. I am committed to providing exceptional service and ensuring that every interaction is handled with empathy and professionalism.

Currently, I work at AMN Healthcare, where I interpret healthcare-related calls, requiring a deep understanding of medical terminology and the ability to build rapport with patients and providers alike. My previous roles at Doordash and Language Line Services have further honed my skills in customer service, allowing me to achieve excellent metrics and contribute positively to team dynamics.

With a Bachelor's Degree in Audiovisual Languages and Production, I am also passionate about continuous learning and personal growth. I am eager to leverage my skills in a challenging environment where I can contribute to the success of my team and the organization.

Experience

Work history, roles, and key accomplishments

Current

Medical Interpreter/Customer Service

Current

AMN Healthcare

Apr 2024 - Present (1 year 3 months)

Currently interpreting and doing customer service in healthcare-related calls, which demand to build rapport and have empathy and very important communication skills with either the patient or the provider in calls that may go range from patient clinic registration to pre-surgery information, labor and delivery, and more serious health information.

Medical Interpretation Customer Service Empathy Communication Skills

Customer Service Representative for Merchants and Restaurants

Doordash, Inc

Sep 2022 - Dec 2023 (1 year 3 months)

Helped facilitate customer service for many clients through a good handle of the information and the conversation with the clients. Ended up with good metrics in every aspect given through my employers.

Customer Service Client Communication Problem Solving Data Analysis Performance Metrics

Spanish-English Interpreter

Language Line Services

Nov 2020 - Feb 2022 (1 year 3 months)

Worked as an interpreter in Customer Service for banks, 311, 911, Spectrum, among other companies, and continued interpreting in medical calls in many hospitals and medical insurance companies.

Spanish English Interpretation Customer Service Medical Interpretation Financial Services Emergency Services

Bilingual Agent in Customer Service and Tech Support

Teleperformance

Sep 2019 - Dec 2019 (3 months)

Customer Service Technical Support Client Relations Performance Metrics

Education

Degrees, certifications, and relevant coursework

Universidad Autónoma de Nuevo León

Bachelor's Degree, Audiovisual languages and production

Studied audiovisual languages and production, gaining expertise in various aspects of media creation. Developed skills in communication and technical production relevant to the field.