OGOscar Alejandro Hinojosa González
@oahg
Bilingual skilled in transcription, translation and customer service, with hospitality background.
MexicoWhat I'm looking for
Bilingual professional with extensive experience in transcription and translation services, alongside a strong background in customer service and hospitality management. Proficient in translating and transcribing audio recordings between English and Spanish while ensuring the preservation of original tone and meaning. Demonstrated ability to handle high-volume customer interactions, identify and address client needs, and meet established goals. Experienced in various roles within the hospitality industry, providing comprehensive support across housekeeping and front desk operations. Holds a Bachelor's degree in Tourism Business Administration, with advanced proficiency in both Spanish and English. Highly organized, detail-oriented, and capable of collaborating effectively with internal teams to deliver exceptional service.
Experience
Work history, roles, and key accomplishments
Audio and Text Translator / Transcriber
Freelance
Mar 2022 - May 2024 (2 years 2 months)
Translated and transcribed audio recordings between English and Spanish, ensuring accuracy and preservation of original meaning. Reviewed translations for grammatical correctness and collaborated with team members to meet client needs.
Bilingual Customer Service Rep
Southern Voices, Inc.
Oct 2024 - Jan 2025 (3 months)
Provided bilingual customer support by responding to calls in English and Spanish, resolving product-related issues, and documenting interactions. Maintained professionalism and confidentiality while meeting quality and productivity objectives.
Housekeeping Supervisor
Fiesta Inn
May 2023 - Jun 2023 (1 month)
Supervised housekeeping staff, conducted inspections of rooms and public areas, managed inventory, and addressed guest requests. Ensured compliance with health and safety regulations while coordinating with other hotel departments.
Rescue Agent
Allianz
Nov 2021 - Dec 2021 (1 month)
Handled international calls, identified client needs, and provided solutions. Coordinated operations with response teams to successfully rescue over 500 individuals while covering established goals.
Front Desk Intern
AC Hotel by Marriott
May 2021 - Jul 2021 (2 months)
Collaborated with hotel departments to provide service, assisted guests with check-in/check-out, and handled complaints. Provided detailed information about hotel facilities and local points of interest.
Education
Degrees, certifications, and relevant coursework
Cuauhtemoc University
Bachelor's degree, Tourism Business Administration
2018 - 2021
Completed a Bachelor's degree in Tourism Business Administration, focusing on the principles of tourism management, hospitality services, and business operations within the tourism sector.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Social media
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