Daniel Murúa Martínez
@muruamd
Customer-focused interpreter and support specialist who solves problems and helps clients communicate confidently.
MexicoWhat I'm looking for
I’m an analytic, creative and observant professional who enjoys helping people communicate and solve issues, whether that’s through English–Spanish interpreting or real-time customer support. I assisted people when going to the bank or a medical appointment and supported clients in business-related calls.
In my customer-facing roles, I’ve aimed to deliver the best experience—supporting delivery drivers with order delivery, clarifying insurance questions as a Customer Service Representative, collecting debts as a Collections telephone agent, and welcoming guests as a resort Receptionist. I also worked in a law office as an assistant, welcoming clients, translating documents, and serving as an interpreter between my boss and English-speaking customers.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Teleperformance / Ambetter Health
Assisted customers with issues related to insurance policies and clarified doubts about their policies.
English-Spanish Interpreter
Human Quality / Language Line Solutions
Interpreted English-Spanish communications to help people conduct business calls such as bank or medical appointments in the US.
Collections Telephone Agent
Financiera Refácil
Called clients daily to collect debts owed to the company.
Support Agent for Delivery Drivers
Alorica / DoorDash
Assisted delivery drivers in getting customer orders delivered as soon as possible.
Law Office Assistant
Law Office (José Acevedo Salas)
Welcomed clients, translated documents, and served as an interpreter between the office boss and English-speaking customers while learning about the trade.
Receptionist
Las Palmas Beachfront Resort
Greeted guests and supported check-in and check-out, and assisted coworkers from other areas to deliver a good customer experience.
Education
Degrees, certifications, and relevant coursework
Universidad del Desarrollo Profesional (UNIDEP)
Law
2007 - 2010
Unfinished law studies at Universidad del Desarrollo Profesional (UNIDEP) from September 2007 to December 2010.
Availability
Location
MexicoAuthorized to work in
Job categories
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