Open to opportunities

Kenny Leal

@kennyleal

Message

Customer support professional skilled in problem-solving, communication, and service delivery.

Mexico

Message

What I'm looking for

I seek a customer-focused role where I can apply problem-solving and communication skills, work collaboratively, and grow into increased responsibility.

I am a dedicated customer support representative with hands-on experience resolving customer inquiries, collaborating with internal teams, and navigating multiple systems to deliver efficient, courteous service. I have worked in fast-paced hospitality and tech-adjacent environments where I developed strong organizational, multitasking, and problem-solving abilities.

My background includes roles as a waiter and customer support representative, where I consistently focused on customer communication, suggestive selling, and operational tasks like opening/closing and restocking. I am ready to apply my technical aptitude and service-driven approach to challenges that require reliability and a customer-first mindset.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

OpenTable

Jun 2022 - Present (3 years 4 months)

Handled customer support inquiries across multiple systems, collaborated with internal teams to resolve issues, and delivered efficient, courteous service leading to timely resolutions.

Customer Support Troubleshooting Cross Functional Collaboration CRM Systems Problem Solving Time Management

Waiter

Elena y Bakuss

Aug 2021 - Nov 2021 (3 months)

Performed opening and closing duties, provided suggestive selling to increase sales, and collaborated with kitchen staff to maintain service quality during peak periods.

Customer Service Upselling Teamwork Table Setting Time Management Hospitality

Waiter

i-Petra

Nov 2020 - Aug 2021 (9 months)

Provided guided wine-route experiences and suggestive selling, performed opening and closing restaurant tasks, and maintained high service standards in a fast-paced environment.

Customer Service Wine Service