Kenny Leal
@kennyleal
Customer support professional skilled in problem-solving, communication, and service delivery.
MexicoWhat I'm looking for
I am a dedicated customer support representative with hands-on experience resolving customer inquiries, collaborating with internal teams, and navigating multiple systems to deliver efficient, courteous service. I have worked in fast-paced hospitality and tech-adjacent environments where I developed strong organizational, multitasking, and problem-solving abilities.
My background includes roles as a waiter and customer support representative, where I consistently focused on customer communication, suggestive selling, and operational tasks like opening/closing and restocking. I am ready to apply my technical aptitude and service-driven approach to challenges that require reliability and a customer-first mindset.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
OpenTable
Jun 2022 - Present (4 years)
Handled customer support inquiries across multiple systems, collaborated with internal teams to resolve issues, and delivered efficient, courteous service leading to timely resolutions.
Waiter
Elena y Bakuss
Aug 2021 - Nov 2021 (3 months)
Performed opening and closing duties, provided suggestive selling to increase sales, and collaborated with kitchen staff to maintain service quality during peak periods.
Waiter
i-Petra
Nov 2020 - Aug 2021 (9 months)
Provided guided wine-route experiences and suggestive selling, performed opening and closing restaurant tasks, and maintained high service standards in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
Universidad Tecnologica de Nogales
Technician Career, Marketing
Completed a Technician Career in Marketing in July 2019 with practical training in marketing and customer-focused practices.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
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