Jonathan Quijano Urrieta

Translated a wide range of documents from English to Spanish and vice versa, including school documents, articles of general interest, and guidelines for concerts and live events. Ensured linguistic accuracy, appropriate tone, and cultural adaptation across all materials.

Provided customer support in both English and Spanish, handling inquiries, complaints, and service requests. Used digital platforms and CRM tools to manage cases efficiently while working under pressure and meeting quality and productivity metrics.

Participated in a search relevance evaluation project, verifying that search results in Spanish accurately matched user intent and context. Reviewed and ensured the accuracy of translated content and verified English-to-Spanish translations on web pages.

Managed day-to-day store operations, including inventory management, merchandise receiving, and shelf restocking. Performed cash register operations, daily sales reporting, and cash handling, while maintaining store cleanliness and visual organization.

Participated in a short-term evaluation campaign focused on rating products listed on the MercadoLibre platform. Reviewed product listings to ensure accuracy, clarity, and consistency with platform standards, assessing descriptions, images, and categorization.

Currently pursuing a Bachelor's Degree in English Language Teaching at the Faculty of Languages, BUAP. My coursework includes methodology, phonetics, grammar, and applied linguistics.

Completed a Technical Degree in Tourism during high school. Developed basic knowledge of tourism services and strengthened communication and interpersonal skills.