JAJody Asilum
@jodyasilum
Customer service professional with 10+ years delivering empathetic, high-quality support across channels.
PhilippinesWhat I'm looking for
I am a customer service professional with over 10 years of experience delivering empathetic, timely, and accurate support across email, chat, and social channels. I consistently exceed expectations by managing multiple responsibilities and resolving complex issues with professionalism.
My experience spans eCommerce, tech support, and international online marketplaces where I handled order management, subscription management, returns, chargebacks, and shipping inquiries. I have worked with tools like Zendesk, Gorgias, Freshdesk, and Shopify to ensure smooth customer journeys.
I thrive on challenges and continuous improvement, setting clear goals and focusing on measurable results. I also have experience identifying sales leads, forwarding opportunities, and supporting retention efforts through tailored solutions.
I bring strong CRM, ticket handling, and community moderation skills, and I aim to contribute to teams that value excellent customer experience, efficient processes, and collaborative problem solving.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
OrganicMushroomDrinks
Jan 2024 - Jan 2025 (1 year)
Handled order inquiries, subscription management, returns and account adjustments for a mushroom coffee brand, improving customer experience and managing reviews to maintain positive engagement.
SIChat Support Specialist
Singulart
Jan 2022 - Jan 2024 (2 years)
Provided real-time chat support for an international online art gallery, answering FAQs, advising on shipping and order timelines, and forwarding sales opportunities to artist liaisons.
eCommerce Support Specialist
DeskBoardBuddies
Jan 2022 - Jan 2023 (1 year)
Managed customer queries via email using Zendesk and Shopify, handled order management, chargebacks, refunds and replacements to ensure timely and accurate resolutions.
Customer Support Representative
SoftServeClothing
Jan 2019 - Jan 2022 (3 years)
Responded to customer inquiries via Freshdesk and Shopify, provided product and service support, moderated social media, and contributed to community management to elevate service quality.
ATHandled customer queries on services, billing, activations and technical support, delivered retention-focused solutions, processed payments and managed CRM ticket handling for improved satisfaction.
Education
Degrees, certifications, and relevant coursework
Holy Cross of Davao College
Bachelor of Science, Information Technology
2008 - 2012
Completed a Bachelor of Science in Information Technology, focusing on IT fundamentals and practical computing skills from 2008 to 2012.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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