At WHC Worldwide LLC / zTrip, I built the company’s first formal General Manager training and development program, replacing informal peer training with structured onboarding, SOPs, digital resources, and an operating checklist. I trained and developed 25+ General Managers / VP of Operations leaders across the network.
During the 2026 AutoCab rollout, I led and supported technology conversions across 16 cities while continuing GM development work. I created training materials and coordinated readiness, training, troubleshooting, and post-launch support with operations teams and technology vendors.
As General Manager of zTrip of Colorado Springs, I directed day-to-day operations for a transportation business with roughly 100 vehicles. I retained the existing driver base through the COVID-19 disruption, grew the active fleet, and increased revenue by roughly 25%; I also improved trip completion rates by approximately 15%.
Earlier, as Marketing Director, I led the local rebrand of the nearly 100-year-old Yellow Cab operation to zTrip, including the public launch, community outreach, and driver communications. My work has also included regulatory compliance, acquisition integration, recruiting and retention, and driver safety.
