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Bryan Becerra

@bryanbecerra

I drive revenue growth and operational performance through data, coaching, and process improvement.

At Asurion, I led a 20+ person multi-channel sales team to 23% compounding quarterly growth, using coaching frameworks, Power BI dashboards, and KPI analysis to raise baseline productivity by 18%.

I've also improved operations at Hertz and Zion Delivery Service, increasing sales, customer retention, fleet utilization, and team retention through workflow redesign, change management, and employee development.

Experience

Work history, roles, and key accomplishments

Operations Supervisor

Asurion

Jun 2021 - May 2026 (4 years 11 months)

Engineered a multi-channel sales strategy and continuous coaching framework for a 20+ member team, delivering 23% compounding quarterly growth. Designed custom PowerBI dashboards to track real-time KPIs, driving an 18% uplift in baseline productivity.

Power BI Data Analysis Excel KPI development Project Management Process Innovation Coaching Performance Management

Manager

Hertz

Oct 2019 - Jun 2021 (1 year 8 months)

Streamlined daily financial transactions and maintained financial records, increasing customer retention by 28%. Overhauled rental operations and vehicle lifecycle management, reducing transaction latency and driving a 23% increase in top-line sales.

Revenue Management Change Management Customer Resolutions Team Leadership Financial Record Keeping

Driver Supervisor

Zion Delivery Service

Dec 2017 - Oct 2019 (1 year 10 months)

Formulated a new dispatch framework after root-cause analysis of route bottlenecks, slashing idle time by 15% and maximizing fleet utilization. Spearheaded a driver-mentoring program focused on defensive driving and time-management, resulting in a 24% reduction in safety incidents.

Dispatch Root Cause Analysis Program Management Employee Retention Performance Based Incentives safety management